Catalina T. Email & Phone Number

• Collaborated with global cross-functional teams from marketing to engineering of new security firmware projects for Platform Firmware Resiliency (PFR) and Platform Root of Trust (PRoT) with FPGAs and embedded.
• Built executive relationships with 4+ semiconductor partners, 10+ ODMs/OEMs, and end customers of servers.
• Managed projects with core teams including 30+ developers from the US, India, and Taiwan, and defining SoW.
• Built and organized a SharePoint database to centralize product information, standardized external documents, and created structured onboarding materials to help new hires quickly adapt.

• Led cross-functional engineering teams to manage customer projects, ensuring project objectives aligned with customer expectations.
• Maintained relationships with 5+ stakeholders, and hosted 3-way workshop meetings to clarify issues from those partners/vendors.
• Executed 1 high-end NB NPI program and 10+ DT/NB sustaining programs in parallel.
• Controlled multiple system drivers, Operation System (Windows/Ubuntu), and BIOS versions for over 10+ HP commercial laptop programs.

• After our department was restructured, the whole Taiwan M365 support team dissolved and moved to Malaysia. It had an impact on my role and that's why I got laid off from work.
• Managed a broad range of M365 product line issues and proven troubleshooting skills, co-working with global teams and delivering solutions or workarounds to customers.
• Effectively controlled case volumes within 12 per week (Weekly target: less than 20)
• Built AD and Exchange servers with engineers to set up a simulated environment.Self-learning ability by completing PowerShell script knowledge activity.

新北市

• Planned the system functional, performance, and reliability validation scope and schedule for more then 4+ Dell consumer/commercial laptop projects.
• ​Managed the NPI project hardware/software issues and identified project risks to improve product quality.
• Held the quarterly validation workshop to build positive communication with customers. Focused on data collection and PPT slide preparation.

台灣 臺北市