Catalina T. Email & Phone Number

• Collaborated with global cross-functional teams from marketing to engineering of new security firmware projects for Platform Firmware Resiliency (PFR) and Platform Root of Trust (PRoT) with FPGAs and embedded controllers.• Built executive relationships with 4+ semiconductor partners, 10+ ODMs/OEMs, and end customers of servers.• Managed projects with core teams including 30+ developers from the US, India, and Taiwan, and defining SoW. • Built and organized a SharePoint database to centralize product information, standardized external documents, and created structured onboarding materials to help new hires quickly adapt.

• Led cross-functional engineering teams to manage customer projects, ensuring project objectives aligned with customer expectations.• Maintained relationships with 5+ stakeholders, and hosted 3-way workshop meetings to clarify issues from those partners/vendors.• Executed 1 high-end NB NPI program and 10+ DT/NB sustaining programs in parallel.• Controlled multiple system drivers, Operation System (Windows/Ubuntu), and BIOS versions for over 10+ HP commercial laptop programs.

* After our department was restructured, the whole Taiwan M365 support team dissolved and moved to Malaysia. It had an impact on my role and that's why I got laid off from work.• Managed a broad range of M365 product line issues and proven troubleshooting skills, co-working with global teams and delivering solutions or workarounds to customers.• Effectively controlled case volumes within 12 per week (Weekly target: less than 20)• Built AD and Exchange servers with engineers to set up a simulated environment.Self-learning ability by completing PowerShell script knowledge activity.

新北市

• Planned the system functional, performance, and reliability validation scope and schedule for more then 4+ Dell consumer/commercial laptop projects.• ​Managed the NPI project hardware/software issues and identified project risks to improve product quality.• Held the quarterly validation workshop to build positive communication with customers. Focused on data collection and PPT slide preparation.

台灣 臺北市