Catalin Munteanu Email & Phone Number

Copenhagen, Capital Region, Denmark

Zendesk administration and workflow optimization with a focus on Support Ticket Management and problem-solving.Contract negotiation, data analysis, dashboard creation, and reporting, while effectively communicating and collaborating cross-teams to deliver exceptional Customer Service and Customer Support.

Copenhagen, Capital Region, Denmark

Part of my responsabilities as a Customer Support Specialist at Veo include:- Respond to customer subscription-management requests via Zendesk tickets- Adhere to the department's KPIs for a low response time, minimal backlog, and high customer satisfaction- Communicate relevant feedback and customer issues within the support team using the right escalation flows and channelsAt the same time, I am supporting our Systems team with date and product alignment, as well as error correction in our payment system: Shopify and Bold Subscriptions.Simultaneously, I took the role of Zendesk Super-user and Zendesk Admin at Veo. Together with the Process Owners and Department Managers, I optimize existing flows in Zendesk, create new ones, set up Triggers and Automations to make Agents tasks easier and always keep an eye out for new ways of improving the work system.Training new or temporary colleagues about subscription-related inquiries in the Customer Support department has fallen under the area of responsibilities as well.

Copenhagen, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

In the position of Contracts Manager at Tour Partner Group Nordics responsibilities include: • Draft and revise a variety of contracts with suppliers. The suppliers in my portfolio have been large hotel chains, ferry companies, coach companies, various attraction points, restaurants and other alternative accommodation in Norway, Baltic Countries and Iceland. • Tender preparation and negotiations in terms of pricing mainly for accommodation. • Meeting suppliers for further negotiations or new cooperation possibilities at large scale travel markets and conferences.• Providing advice and guidance to the different departments relating to contracting. • Identifying opportunities in order to improve business.In order to be efficient as a Contracts Manager I have developed skills and qualifications such as understanding legal terminology related to the field, a strong attention to details, organizational skills and the ability to manage multiple projects at the same time in order to meet deadlines, excellent written and communication skills as well as managing confidential information.

Copenhagen Area, Capital Region, Denmark

As an Operations Manager tasks and skills include:• Daily communication both with clients as well as suppliers. • Flexibility is required in order to accommodate and adjust to the client's needs.• High standard customer service in order to deliver the best possible tours for our clients and building trust and strong relationships with our suppliers. • Creating tour programs in the Nordics, Baltic countries and Iceland that require knowledge of specific areas and creativity in order to add unique elements. • Negotiating rates and contracts with suppliers for future tours and specific requests. • Sales and contact with potential clients in order to contribute to the company's growth.• Constant research on potential new areas of activity.

Copenhagen Area, Denmark

As a Team Leader / Supervisor in Global Exchange Copenhagen these are the following tasks and duties that are part of the daily routine:- Supervision of daily transactions to respect the legal criteria, the company's policies and the Anti Money Laundering rules and regulations;- Strategic planning and communication with the team members in order keep operations running according to plan;- Managing data flow of foreign exchange transactions and numbers and assuring that KPIs are being met;- Follow up and feedback management on daily activity with the team members;- Creating reports in order to update the company about the offices and team progress;- Managing cash balances in offices when Treasurer is on leave of absence;- Schedule management together with the other Supervisors and On Site Manager;- Customer support and complaints handling.

Copenhagen Area, Denmark

Additional to the Customer Service Representative the following tasks and responsibilities were in order:- Training new customer service representatives according to a guideline and assuring that they follow the procedures; - Managing and checking balances in counters in cooperation with Treasury;- Administrative tasks;- Acting Supervisor when this was on leave of absence.

Hong Kong

With the opening of the new branch of Global Exchange in Hong Kong International Airport the opportunity to tutor and train the new Customer Service Representatives arose.Key tasks and responsibilities included:- Supervision of the performed transactions and pointing out the correct procedures in accordance to the Global Exchange standards in a fast paced environment;- Training and tutoring new Customer Service Representative according to the Global Exchange guidelines, teaching sales techniques and ensuring that the best customer service is being delivered;- Working closely with the Treasury department in order to manage cash balances;- Complaints handling;- Administrative tasks.

Copenhagen Area, Denmark

- Identifying customer’s needs and adjusting to them in order to deliver the best customer service; - Carrying out foreign currency exchange transactions and documenting customers according to the legal criteria;- Advising customers and making suggestions regarding currency exchange transactions, with a sales profile;- Maintaining a high quality customer service, transparency and professionalism.

Ålborg Area, Denmark

Ålborg Area, Denmark

Bachelor'S Degree, Sport & Event Management

Activities and Societies: Sport Industry, Sport Marketing - Consumer Behaviour, Sponsorships and Fundraising, Sport Management (Strategy.

Ap Degree, Service, Hospitality & Tourism Management

Biology/Chemistry

Graduated Biology and Chemistry Department