Owning the responsibility for projects regarding: initial scope definition, project staffing, strategy implementation and technical account management;Elaborating and implementing project portfolios with their delivery models;Escalation point for PM and/or Project Technical Lead for DeliveryResponsible with localizing own IP technology on EMEA MarketInvolved in Sales/Presales activities, POCs and Demos creation, identify client business issues, determine client desired outcomes, architect, orchestrate and package a solution including advisory, consulting and managed servicesInvolved in lead generation events (webinars, workshops, presentations)In charge with adapting processes and procedures to new working scenarios depending on project setupInvolved in offers creation and negotiationP&L responsible

Leading the creation and establishment of policies, procedures and practices to efficiently manage client requests and ensuring compliance;Primary accountability for delivery within the boundaries of the client SLA and team KPIs; Coordinate Service Level Management, Technical Project Management, Assets & Budget;Technical expert for a large number of projects resulting in the production of feasibility studies, technical projects, technical plans, management plans;Develop and implement strategies for addressing business issues;Facilitating transition of all services within the SDM portfolio;Support company’s strategy and priorities by monitoring the support services in terms of quality and performance;Work with various project teams and stakeholders to drive major process enhancements and/or revisions;Developing and maintaining relationships with senior management across lines of business within the designated account(s) and relevant third parties;Offering and delivering change management advice to client accounts;Assisting in renewal of contracts and contribute to pre-sales activities and ensure that renewal is in line with customers usage of services;Support the sales representatives in progressing sales processes to closure through the various technical stages;Managing the activities of different Infrastructure teams (L1&L2 team and L3 team);Monitor objectives and key performance indicators for Service Delivery Team;Key role in the development of staff through coaching and training program, creating a team of technical leaders;Coordinate and assure the development of internal infrastructure to meet the business requirements;Running multiple projects with focus on improving IT process, standardization, security, monitoring process, backup/restore strategy and business continuity process; Formalized IT roles to improve customer satisfaction and upgrade the IT environment.

Responsible to provide successful implementation and management of PwC applications in the production environments and provide support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems;Perform risk assessments and technical documentation maintenance activity, on consulting engagements;Monitoring the flow of all integration flows in the system landscape including enhancements and issue fixing;Designated implementer for new apps deployment according to RFCs;Migrations planning and technical support during the process;BizTalk platform administration and BT360 setup, IIS, UPA, SQL management;Incident management, provide regular status updates and raise impacting issues;Documents SharePoint application business requirements and provide project scope and effort estimations;Research and evaluate alternative solutions and recommend the most effective approachProvide expert technical and business process consultation;