Amazon is a multinational company that operates in multiple industries. This position is within the Amazon Worldwide Stores sector, in special within the paid services vendor department.Process managed: to increase the discoverability and quality of data on the website's detail pages in order to achieve a higher customer experience.Scope boundaries: the catalog of Soft-lines product family with general ledgers such as shoes, apparel, watches, accessories, and jewelry.Team size: first six months into the role - a team of 17(4 seniors), after a team of 15(5 seniors).Websites: first team - Italian and Spanish marketplaces, after Netherlands, Polish, Swedish, and Belgium marketplaces.Responsibilities:- Set and negotiate program goals with stakeholders, discuss and address blockers, report weekly/quarterly and yearly updates and progress of the program, solve escalation, onboard, and test new tasks.- Delegate and empower direct reports in order to promote your personal, develop and implement coaching plans/ improvement plans of the associates.- Plan and achieve financial and non-financial targets at the individual/team level.- Conduct interviews, make hiring decisions, ensure a smooth onboarding process, asses progress and fit within the team, and manage the exit interviews and exit process within the span.- Drive improvement of the process through automation and elimination of redundant steps, and change the processing logic to achieve higher volumes handled per day.- Adapt and initiate strategies that have the best customer experience in mind and align withstakeholders' ideas.- Organize, plan, and create specific roles within the team based on specific skill-based personnel to deliver the most efficient version of the process within the set deadlines.- Align and scale ideas across similar teams - across marketplaces and across product families, onboard and identify others' process progress and try to adopt the same to increase metrics achievement.

The main responsibilities are to lead the coordinated team, manage the team's client portfolio, organise individual/team meetings as required by the staff, plan and achieve financial and non-financial targets for each individual and the team, acquire new clients requiring extensive experience in the field, carry out transport projects with a high degree of difficulty, provide constant support and feedback to junior staff, report to management, identify team improvement needs, train staff who lack certain skills, resolve conflicts that arise during transport, recruit new staff to meet the annual plan. The team consists of members from the Bacau office and also online members who work remotely in Romania, but also members from the Constanta office.

I demonstrated my skills as an International Transport Coordinator and my excellent interpersonal skills. As a result, I was promoted to Senior Account Manager. The main responsibilities were the same as at the International Transport Coordinator level, but the difference was that I was completely independent in my decisions. In addition, the main responsibility was to manage a team of junior transport coordinators under direct supervision. Another task was to analyse the branch portfolio and directly support the branch manager to achieve efficient management for all teams.

My main tasks included reporting on daily activities, searching for partners and potential clients in the market, creating a client database, analysing data and identifying target clients, applying specific strategies according to client typology, negotiating and presenting transport solutions to clients, negotiating our terms with transport partners, to meet clients' requirements, monitoring contracts and transport orders, providing technical and commercial support to clients and partners, processing transport contracts and orders, ensuring the collection of invoices issued to the client, monitoring the development of clients, determining the most appropriate transport route and option for the client: Road transport, air transport, sea transport and vehicle type, negotiating contract/order changes. This role requires a strong knowledge of sales processes as well as knowledge of international state treaties and INCOTERMS terms and conditions, CMR Convention and transport legislation, and insight into the transport industry.

The task was to coordinate the activity of a team of engineers in the UK for the company XEROX - printers/scanners. This involved managing and planning the activities of these engineers throughout the day. Specifically, I had the following main tasks: Scheduling tickets for the engineers, actively communicating with the engineers to keep a clear overview of activities on-site, reporting to the UK manager on any atypical situations, logging and prioritising tickets according to customer contracts, adhering to clauses and response times, reporting on the engineers' activities to check productivity and improve efficiency, contacting customers to get the best service, providing technical feedback. The applications used for this activity were CRM, SAP, Citrix applications - a virtual machine, Avaya, Click Scheduler, Microsoft Office package, Webex Meeting, Pineapple.

As a quality analyst/trainer in a call centre with 200 agents, the main responsibilities were to centralise and report results, provide constant feedback based on the calls assessed, provide analysis and reports on the quality of calls, conduct feedback/training sessions at individual/team level, improve the quality control process and conduct the training process for the company's staff, both in relation to internal and external requests, updating training procedures, conducting the regular employee evaluation process, updating and implementing the procedures of ISO, participating in audits conducted by authorised bodies, monitoring changes in documents as per ISO, managing and resolving ANPC complaints, implementing GDPR legislation.

The main task was to achieve the monthly and tri-monthly targets through contracting via e-commerce and telesales for ENEL in electricity and gas services. All tasks were handled through the online sales process. Due to my high performance and excellent interpersonal skills, I was promoted to the position of Trainer/Quality Controller for the company.

This was a project-based assignment under the supervision of a tutor. The project was to produce the financial analysis aspect of an EU funded project. My main tasks were to study the implementation guide for projects with European funding, especially measure 2.2., study and collect data, compile the BS and the IS for the last 3 years, carry out a financial analysis using the common size method and financial ratios, indicate if the project is viable, make forecasts and analysis for future years, meet with the beneficiary to negotiate and submit the project to the authorities.

Basic tasks included market research, proposing contracts tailored to the client profile, negotiating contract terms in a win-win strategy and running a complete telesales/e-commerce process for a telecommunications company. I demonstrated great interpersonal skills and exceeded monthly and trimestrial targets with a contract activation rate of over 85%. As a result, I was given responsibility for training new staff.