Catarina Capone Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

Lisboa, Portugal

- Lead team performance evaluations through video reviews, identifying areas for improvement and conducting targeted training sessions to enhance team effectiveness- Collaborate with the Head of Customer Success to implement standardized procedures and best practices, driving operational efficiency- Conducted comprehensive client invoice analysis and resolved billing discrepancies- Continue to maintain and exceed previous responsibilities from the Customer Success Manager role, including managing key client relationships and delivering exceptional service

Lisboa, Portugal

- Consistently achieved a 4-5 CSAT score by fostering strong relationships with clients and providing personalized support- Boosted company revenue through effective cross-selling and upselling strategies and negotiating subscription upgrades- Developed and implemented market-specific training programs, resulting in a 30% increase in product adoption and substantial improvements in client satisfaction- Led Quarterly Success Plans, advising clients on revenue growth strategies, including pricing models, revenue management tools, and marketing suggestions- Reduced churn rates to below 2% by proactively resolving client issues, collaborating across departments, and managing renewals to ensure long-term client retention- Contributed to the sales and onboarding process for payment provider (Adyen), optimizing transaction processes and improving revenue collection for a 19% market share

Lisboa E Região, Portugal

- Successfully marketed and sold the hotel's event spaces for various social events, conferences, and corporate groups- Successfully planned and executed corporate and conference events, consistently exceeding client expectations and achieving all event objectives- Effectively coordinated with multiple departments to ensure seamless event execution and timely delivery of services, contributing to positive outcomes and increased client satisfaction

Comporta Portugal

- Participation in the Soft Opening of the Resort,- Coordination of the first major event – Hermés Window Shopper Europe Meeting

Albufeira, Portugal

- Managed daily operations and provided strategic support to the General Manager, overseeing a diverse range of tasks and projects across multiple departments- Implemented quality and productivity initiatives, resulting in a 10% increase in operational efficiency in the hotel

Berlin Area, Germany

- Implemented rate loadings (Public, Negotiated, Corporate, OTA) for 280 member hotels- Managed GDS integrations for member hotels, ensuring accuracy through reviews and audits to enhance booking efficiency- Created analytical revenue management reports and presentations- Conducted audits of availability, rates, and inventory- Developed detailed "Day of Week Analysis" for public rate plans, enabling rate optimisation

London, United Kingdom

- Executed check-ins and check-outs- Analyzed and controlled guest’s account balance- Offered guest relations and personalised service- Conducted training to 3 new full-time receptionists

Barcelona Area, Spain

- Gained experience through various outlets (Restaurant, Bar, Room Service, Banqueting, VIP Club) - Managed different service styles (Fine Dining, Banqueting Style, VIP and Personalised Service)

Master'S Degree, International Finance

Courses: Investments, Corporate Finance & Valuation, Modeling & Analytics, Behavioral Finance, FinTech, Portfolio Management

Master'S Degree, International Business

Courses: Private Equity, International Business Consulting, International Marketing, Data & Decisions, Global Financial Economics

Bachelor Of Science (Bsc), Hospitality Management

Courses: Revenue Management, Managerial Accounting, Customer Information Distribution Channel Management, Managing Legal Risk, Corporate.

Diploma, International Hotel Management

Abitur, German Language And Literature