Business Analyst / User Experience / User Interface / Instructional DesignerI work since 2006 creating, building and managing projects and products of innovation and technology, taking into account the needs of the BUSINESS AREA and USERS.At the product level: design and monitoring of resource development [digital or not]: general applications, books, games, apps, chatbot, virtual assistant, AR and VR. All the projects and products considering and including accessibility for the users, and the same visual and usability standards.Featured on significant projects such using Google Assistant (directly at GooglePlex California) and research and innovation training at the Exploratorium (Museum of Innovation in San Francisco, CA) for new experiences for the user. In Europe, working in a European Union agency, in the Digital Transformation Unit, with the focus on improving the user experience in applications.At business process level: experience in managing projects and implementing products on a national and international scale, meeting the diverse requirements and diversity of users and businesses, doing the communication with business areas, users and all the stakeholders.Along the journey, working and using different areas of knowledge, experience and tools like:- Defining visual identity of the projects and guide creation for further developments at the same experience;- Designing content to adaptive learning and blended learning / technical write;- Data-driven decision and sound business judgment through strong analytical thinking (data science specialization);- Expertise in content authoring and rapid design tools (e.g.: Screenflow, Camptasia, Articulate Storyline, Figma);- Solid understanding of Instructional Design principles: ADDIE Model, Bloom's Taxonomy;- Experience in UX and visual/graphic design;- Project and team management with agile methods and tools (Scrum, Kanban, Microsoft Teams, Trello);- Experience in Virtual Assistant with Artificial Intelligence (Google Assistant, Chatbot);- Expertise in perform demos on the reports and dashboards for the stakeholders;- Experience in workshops with the Users and Business Area;- Experience in IT language to be the communication bridge between users, business area and IT team.