Catarina Reis Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

Currently working as a Support Escalation Engineer for OneDrive, SharePoint and Viva Engage. The role takes full ownership of the customer experience, from initial scoping to resolving technical issues, ensuring a positive customer journey.• Resolve customer issues through problem solving, research, cross-team/cross-product collaboration, and performing in-depth product troubleshooting and remediation when needed.• Utilize troubleshooting tools (e.g., event logs, performance traces, debugging, code level techniques) to resolve customer issues.• Contribute and Manage internal tools, business operations and processes.• Support the BI team by rectifying bugs in reports and developing new reports to fulfill the needs of the business.• Assist delivery partners in enhancing their performance engaging in ticket discussions, and conducting training sessions.

Lisboa, Portugal

-Create and maintain datasets for evaluating the quality of a product-Work with engineering teams to improve quality and to develop and define new or improved tools-Conduct failure analyses and produce reports to help prioritize the work of engineers-Develop and share practices for data quality investigation and analysis

Lisboa, Portugal

-Evaluate requirements and problems with data-Define guidelines for creating and maintaining the data-Measure and report the data quality-Profile source system details and data flows between systems-Organize, coordinate and execute analysis measuring the business performance-Provide reports and recommendations to increase efficiency

Lisboa E Região, Portugal

-Development of studies, listings and KPI's to support the business-Data Integration from distinct internal/external sources-Create, maintain and optimize databases-List and document processes-Build and maintain predictive models

Bachelor'S Degree, Matemática Aplicada À Economia E À Gestão

-Skills and knowledge on mathematics, statistics and programming fields

Matemática Aplicada

-Erasmus Program