Digital Marketing – development of the plan, in which website and social media are coordinated. Content creation for each channel, coordination between channels, individual and group analysis, online campaign development and correspondent analysis. New website(s) launching – project manager of the new websites launching. Internal and External events organization (tourism and technological trades as WTM, ITB, FITUR, BTL and Equipotel) – coordination with commercial team.Press releases development – content creation and relationship with the press.

To analyse the performance of brands on Social Media platforms – development of measurement system that helped to understand actions’ results on Social Media, therefore, allowing the team to suggest actions to improve current situation. To develop and manage weekly content to post on Social Media per brands’ visions and developed campaigns. Participation in the Web summit event: to contact new possible clients and to clarify doubts; present new products and services and manage the Social Media activity during the event period.

To assist in the control of all the Suites and Rooms to give the best service to the client – perception of clients’ expectations and the importance to please them, without compromise the sustainability and performance of the hotel. To leverage the level of exposure on Internet and search engines based on the “tags” features in the hotels’ account Booking.com. To implement an extra-bed management system and to organize Agencies and Tour Operators information in Excel files – improvement of the communication and organization between different teams, leading to a better service performance.

Dealing with different nationalities (Qatar, Angola, Mozambique, South Africa, etc.) thought me how to adapt me to the different clients’ needs, expectations and how to deliver the best service to each one. Catering techniques and Back Office Management – initiative to organize it, which was reflected in a faster and better quality service.

Front Office experience: check-ins and check-outs. This part was very relevant to get notions about the importance of the balance between speed and customized service. Managed customer data – this task was fundamental to understand how a well-managed CRM may influence the service offered.