Catriona Borland-Martin Email & Phone Number

London Area, United Kingdom

Team Leader at Flagship Concession in Harrods, Knightsbridge• Located in the bustling, highly competitive and fast pace Super Brands on Ground Floor• Exceptional understanding of clienteling strategy with an international market i.e. USA, Middle East,Europe.• Weekly Fashion Accessories super brands' Trade Meetings, reporting to department management where I share trade insights with other leading brands' stakeholders and leaders. • Inspiring the team under fast product turn-over to deliver exceptional product knowledge amid the latest SS/AW drop, current collaborations and new direction. • Implemented targeted strategies to achieve and surpass targets and KPIs.• Coached the team to establish robust client relations through the use of Tulip, an outreach app providing personalised styling experiences and serving as our contact database.• Collaborate weekly with the visual merchandising team in creating visually striking displays.

London Area, United Kingdom

Stand in Concession Leader at Peter Jones, Sloane Square•Catering to a diverse clientele including Chelsea locals and international tourists.• Orchestrated efficient rotas and conducted comprehensive End-of-Year reviews to optimise teamperformance.• Revamped the repairs operation system, enhancing efficiency and customer satisfaction.• Maintained impeccably high standards in the stockroom, ensuring optimal organisation and accessibility.• Conducted rigorous due diligence procedures for goods in and out, ensuring accuracy and compliance.• Implemented initiatives to boost team morale and foster a positive work environment.• Orchestrated a swift store closure, taking a strong lead on operations whilst maintaining a high standard of customer service and visual merchandising.

Spitalfields, England, United Kingdom

• Joined as a keyholder in November 2023 and swiftly adapted to the demands of managing peak trade during the festive season in EC1.• Developed a comprehensive management skill set during tenure at Spitalfields Market, under thementorship of the current Covent Garden Flagship Store Leader.• Delivered leadership cover at flagship stores in Regent Street and Covent Garden during peak seasons.• Oversaw operations of a standalone store, focusing on delivering a luxury shopping experience withofferings such as espressos, craft beer and Nyetimber.• Implemented CRM strategies utilising platforms like WhatsApp and Tulip to drive sales and foster strongclient relations.• Managed seamless online operations including Click & Collect, pick & packing and home deliveries.• Spearheaded the Buy-Back and Repairs Services, transforming the store into a hub for the largest Mulberry Pre-Loved wall, enhancing sustainability and customer engagement.• Received intensive training at Mulberry's South Kensington HQ as a Made to Last Ambassador, focusing on sustainability pledges and initiatives.• Contributed to Mulberry's achievement of B-Corp certified status for its commitment to carbon neutrality by 2025, the highest accolade in sustainability within the industry.• Fostered high team morale within a dynamic team of 7, promoting collaboration and a positive workenvironment.

• Experience Expert at Mulberry's Concession at John Lewis Oxford Street delivering unforgettable customer experiences.• Consistently achieved personal monthly targets, showcasing strong sales acumen andproduct knowledge.• Cultivated close client relationships through personalised service strategies, driving repeat business and enhancing brand loyalty.

London, England, United Kingdom

Proudly the first Lauren Ralph Lauren handbags Brand Consultant at our concession stand in John Lewis Oxford St. Lauren Ralph Lauren is our luxury women’s wear range. In her look, Lauren embraces an iconic American heritage style whilst embodying the boldness a feminine city woman. Lauren is passionate, luxurious and ageless. Lauren is exclusive to wholesalers, with our handbags concession being one of three in London. This makes my concession stand the only place you can purchase Lauren Ralph Lauren handbags in Central London.My position as Brand Consultant encapsulates a variety of roles/tasks including:• Handbags Sales and Brand Advice• Managing Shop-floor and Stockroom• Visual Merchandising• Weekly Trade Reports • Styling Advice

Hove, England, United Kingdom

Instagram Team:• Content Creation• Video and Editing• Stories, Reels and PostsService Partner:• In Branch Chef• Cheese and Deli• Meat and Fish• Cafe• Bakery Diversity and Inclusion Team:• Black History Month• Diwali • Iranian New Year • Lunar New Year • Platinum Jubilee

Bristol, England, United Kingdom

Service counter partner• Cheese and Deli• Meat and Fish• Bakery• Rotisserie chickens

London, England, United Kingdom

Proud hosts of many significant sporting events, such as The Six Nations, The FA World Cup, The Twelve Nations, Premiership League, Championship League and most, where possible, UFC and WBO fights.

Bachelor Of Arts - Ba, Philosophy, 2:1

Activities and Societies: UWE Women’s Football Team 2020

Art Foundation, Fine Art, Pass