Catherine Burtis Email & Phone Number

Lewiston, Me, Us

Maine, United States

Lewiston, Maine, United States

Mission is to schedule care for clients with a therapist that best fits their needs while coaching and supporting a staff of 25 employees and needs of the business. This is done by providing exceptional customer service and educating clients (internal and external) so that they receive the best care. My other job functions are as follows: education of membership programs/add-on services, customer satisfaction and retention, facilitation of building maintenance, ordering/purchasing supplies, controlling petty cash/back bar, confirmations of reports vs quick book daily membership billing, filing using special scanning software, medical billing/follow -up, banking deposits, cash flow management, keeping co-workers up to date new rules/ communication, implementation of marketing projects and assuring accountablity within quality and inventory control standards.

Lewiston/Auburn, Maine Area

Certifed and Licensed,State of Maine. My mission is to educate the client of the importance of proper nail maintenance and sanitation practices. I work as a mobile service, as I travel to the client. It's the " Purrfect experience right at your Fingertips!"

Lewiston/Auburn, Maine Area

Provided and strived to always provide exceptional customer. Worked on the frontline day-to-day assisting members with deposit accounts and processing loan applications. Member education and suggestions of credit union products/services was the focus. This assured that good banking knowledge was being passed onto the member Extra daily duties were to balance the ATM machine and cash vault on a daily basiis. Major project accomplishment was creating an updated safe deposit box database with credit union software, as I was also the branch's Safe Deposit Box Coordinator.

Built relationships with local business owners in order to assist them with a marketing strategy and ad design that coincided well with their mission. Go to http://www.twincitytimes.com/id13.html to see testimonials. Particularly, the testimonial at the end where my name is specifically mentioned.

Educated women entering or reenterring the work-force by providing them with fashionable, affordable career attire for a job interview and with the knowledge needed to help them follow through with their goals of becoming self-sufficient. I often volunteered my time as a mentor. The store ran on volunteer power, donations, word-of-mouth, passion, and positivity. Some of my regular store job tasks are as follows: responsible for opening/closing the store, recruiting mentors/mentees/volunteers/donations, balancing cash drawer and deposits, updating and keeping databases up-to-date. inventory control, quality control, connecting mentors with mentees, scheduling volunteers hours, maintaining the manequins (this is harder than you would think) providing weekly reports to the board of directors. I've made a lot of great relationships through this position.

Monitored and prevented fraud by researching/investigating suspect accounts. Types of fraud are as follows: stolen checks, kiting, Nigerian Check Scam, counterfiet and forged checks. Loss prevention was insured by finding these types of fraud in a timely fashion. This allowed time to make adjustments and off-system returns before the funds were able to be withdrawn. Clear understanding how the entire check processing system works (federal districts, overdrafts, deposit item returns,exceptions, late returns and adjustments). In addition, to BSA, AML, CIP and the Patriot Act.This was a team effort type of position, as working with branch and security personnel was necessary. VISA check and credit card processing disputes all within chargeback guidelines and within deadlines assuring loss prevention for the bank.

Cash management, check collections and customer service emphasis. Collection processes included: phone calls, skip tracing, preparation of "Right to Cures" and vital court documents and repo'ing property. Court attendance was a necessary and weekly assignment.

Float teller-traveled within a 30 mile radius with different assignments every week. My immediate supervisor, L. Ivers was a great role model and mentor.

Certificates/Course Completed, Bank Security, Bank Secrecy Act, Cross-Selling Cu Products

License/Certification, Nail Technology

Activities and Societies: Received the Recognition for Professional Excellence Award.Certification and license, State of Maine. All.

Associate, Business

Activities and Societies: Volunteered as front desk clerk and/or office work within admissions for approx. 10 hours per week as part.

Certificates/Course Completed, Principles Of Banking, Writing Skills For Bankers, Speaking For Bankers, Bank Security, Check Fraud

Leadership

Managing Emotions Under Pressure, Managing Multiple Priorities, Human Resources, Providing Exceptional Customer Service

Education record