● Conduct thorough interviews with prospective students, skillfully utilizing targeted questions to assess their suitability and alignment with our program's requirements and objectives● Deliver effective counseling and consultation sessions, effectively articulating the unique value and benefits of our program● Guide students through the enrollment process to ensure a smooth transition into the Speech Language Pathology program● Establish strong rapport and build lasting relationships with prospective students, providing support and encouragement throughout the entire recruiting process● Maintain regular follow-up communication to ensure prospects were fully informed about the program and progress in starting or completing their application● Manage high volumes of outbound calls to web-generated prospects, utilizing effective phone, email, and chat communication techniques to engage and connect with potential students, ultimately driving enrollment and fostering a positive student experience

Collaborate on the comprehensive redesign of a B2B/B2C fintech SaaS web office platform tailored for freelancers and small businesses, with a primary focus on enhancing overall user experience and navigational clarity, working closely with client throughout the design process to understand their requirements, preferences, and objectives, ensuring the final deliverables met their expectationsConceptualize and execute user-centric web interfaces that prioritize usability and elevate the platform's visual appeal, emphasizing the creation of UI elements that not only met functional requirements but also effectively showcased the platform's diverse capabilitiesWork closely with the design team to develop and iterate on user flows, optimizing key actions such as registration, invoicing, and expense management, conducting usability testing, incorporating user feedback to refine designs and enhance overall user satisfactionActively participate in cross-functional collaboration, fostering effective communication channels between design, development, and product management teamsEstablish a comprehensive style guide covering UI elements, grid styles, typography, iconography, imagery, and color palettes, which ensured design consistency across the platform, aligning with the brand identity and maintaining a cohesive user experience

Redesign of a SaaS school assessment web platform, focusing on improving cohesiveness of design and navigation Evaluated the existing school counseling and assessment web platform, working with client to define the problem, improving both website and mobile app navigation and usability Conduct a heuristic evaluation to identify usability issues, propose improvements, and implement changes aimed at decreasing user errors and improving overall user satisfactionDesign wireframes for website and mobile screens, ensuring a seamless and consistent experience across different devices and consistent design throughout Provide a clear design handoff to developers, including annotations, measurements, and user flowsCreate a prototype to showcase the user flow and interactions, making improvements to enhance usability

Redesign B2B and B2C website marketplace for vegan products and services to ensure an improved experience for both vendors and customers, improving overall usability, navigation, and design consistency Research and define user stories to inform task prioritization, resulting in a more user-focused designDesign high-fidelity wireframes for each screen, focusing on simplicity, good UX/UI principles, and alignment with the client's vision, exploring vibrant and fun color palettes while considering accessibility and UI guidelines, designing 72 high-fidelity screens that reflected the client's brand identityDevelop a comprehensive style guide, ensuring alignment with the client's vision and brand consistency, including typography, buttons, colors, and iconography Implement a component library to ensure consistency in design and user experience across various platformsConduct usability testing using UserTesting.com, identifying pain points and making necessary redesigns to improve overall user and client satisfaction by addressing critical pain points highlighted during testing

●Facilitate individualized support and guidance to students, fostering a collaborative environment that empowered them to meet their goals● Implement a robust daily communication plan, utilizing various channels to effectively engage and connect with prospective Occupational Therapy Assistant students● Play an integral role in team projects, collaborating with management and colleagues to develop innovative strategies that enhance student engagement and participation● Monitor and assess student progress, providing timely feedback and implement necessary interventions to ensure continuous growth and success● Actively participate in professional development opportunities to stay up-to-date with industry trends and best practices, further enhancing the quality of support provided to students● Maintain a strong commitment to student success, consistently going above and beyond to address their needs and promote a positive learning experience

Demonstrate leadership and organizational skills in effectively managing a team of nine test proctors, ensuring the seamless implementation of testing accommodations for studentsServe as a key liaison between students, faculty, and Access Coordinators, utilizing strong communication and interpersonal abilities to assess student needs and facilitate a supportive academic environment that promotes equal participation and accessibilityDesigned and implemented a robust test proctoring request and tracking system, streamlining processes and ensuring efficient coordination of accommodations, resulting in improved accessibility and enhanced student experiencesSuccessfully match volunteer note takers with students requiring accommodations, overseeing the recruitment process, providing comprehensive accessibility information to professors, and ensuring timely compensation for note takers, fostering an inclusive and supportive learning environment

Play a pivotal role in the preparation of undergraduates from underrepresented groups for doctoral study, working closely with a dynamic team of program staff to deliver comprehensive support and guidanceConduct extensive research and successfully implemented a highly impactful near-peer mentoring program, strategically pairing 25 accomplished PhD student mentors with undergraduate scholars to foster an environment of knowledge sharing and personal growthDemonstrate a keen eye for detail and design by maintaining and enhancing the program's website, ensuring a seamless user experience for scholars, mentors, and program stakeholdersExercised organizational skills and event planning expertise to orchestrate a range of program events, including a prestigious fall reception for scholars and graduate students, graduate school student panel and workshop, and a successful meet and greet event, facilitating meaningful connections among participants

Implement initiatives that significantly enhanced the accessibility of office resources, positively impacting the experience of first-generation and low-income studentsDevelop and conduct comprehensive training programs for new peer advisors, equipping them with the necessary skills and knowledge to provide effective guidance and support to their fellow studentsCollaborate closely with peer advisors and professional staff, fostering a cohesive team environment to ensure freshmen advisees received the necessary guidance and resources to achieve their academic goals

Provide personalized guidance to students through individual and small group sessions, enabling them to thoroughly research and identify optimal postsecondary institutions aligned with their goals and aspirationsCreate engaging and informative classroom and workshop presentations that focused on essential aspects of the college planning, admissions, and financing processes, while also offering guidance and support to students' family membersOrchestrate frequent campus representative visits and an annual college fair, showcasing 60 esteemed postsecondary institutions and attracting over 400 students, thereby facilitating crucial connections and promoting informed decision-makingOffer comprehensive assistance to students in navigating the complex admissions and scholarship application processes, including the completion of the FAFSA and additional paperwork, ensuring a smooth and streamlined application experienceImplement early college awareness activities in 7th and 8th grade classrooms, proactively equipping students with the knowledge and skills required for future post-secondary successMaintain strong and ongoing communication with former advisees, providing valuable support and guidance related to upper-level university student concerns, thereby fostering long-term relationships and aiding their continued academic journey