Cate Bloom Email & Phone Number

Roswell, Ga

ž Recruit, hire, on-board and develop field technicians through job shadowing, coaching, weekly 1:1’s, training, inspirational contests, and bonus programsž Create marketing and recruitment campaigns, social media content, videos, and PR kits ž Implemented internal task management software for accountability, communication and coordinationž Designed and continue to maintain an internal KPI webpage used to monitor and report performance metrics and identify opportunities to drive performance improvementž Resolve internal software issues, create how-to internal videos & other training materials ž Maintain company social media accounts, create content, schedule posts, and respond to online reviews that are shared with team membersž Conduct periodic ride-alongs to audit technicians and improve the customer experiencež Develop and perform team training and team building exercises for field service technicians and operations staffž Remote connect to staff members to troubleshoot and resolve technical software or hardware issuesž Increased first call complete ratio from 20% to 60% ž Increased revenue on average 45% YOY from 2010 to present

Park Ridge, Illinois

Participated in customer service management and service coordinationDirected the ordering and research of parts and inventory management for techniciansDesigned and produced marketing materials, invoice forms, informational materials, promotional items, etc.Designed and managed websites and social media accountsReduced marketing spend from 40% to 2% from 2011 to 2014, while increasing revenue

Roswell, Ga

ž Developed curriculum for field service appliance technicians to learn the importance of soft skills, customer satisfaction, organization/inventory management, financials, and marketingž Produced marketing materials (digital and print) for nationwide eventsž Created the templates and presentations used by all trainers at all eventsž Built relationships with new sponsors and maintained relationships with existing sponsors and partners to allow more events and access to technical trainingž Traveled around the United States to facilitate, coordinate and train field service technicians & business ownersž Developed a curriculum and instructed one-day intensive courses for business ownersž Received 100% positive feedback scores on the curriculum and instruction from course attendees including but not limited to Whirlpool National Service Managers

ž Nominated and Elected to the Association Board in Feb 2013ž Designed and produced marketing materials for national events with over 500 attendeesž Assisted with registration, awards show and tradeshow activitiesž Participated on the marketing, ASTI Convention, RSTI/ISM, and advisory board committeesž Connected with Vet2Tech non-profit to assist veterans with obtaining training/jobs in the industryž Taught leadership, recruitment and technology courses in 2011-2017ž Won United Servicers Association Logo Design contest in 2011

Designed the layout of the stores based in sales numbers. Revised design/layouts of stores to implement new changes to stores (alcohol sales, self check out, etc.). Organized phases and team progress.

Produced real estate 3D models for sale of properties. Reviewed sales data to revise store layouts. Created 3D models of fixtures and displays for store planning.

Designed and prepared all design documents, material boards, construction CAD drawings, and 3D renderings for Crate & Barrel storesDesigned and managed temporary stores for use while new store under constructionUtilized AutoCAD and Revit to produce architectural documents and renderings

Palatine, Il

DESIGN ARCHITECT FOR SIMON, WESTFIELD + GGP MALLSCreated CAD Drafting architectural drawings for renovations, additions and new constructionCreated marketing material proposalsDesigned and selected furniture for mallsDesigned and prepared proposals

Architecture

Bachelors, Architecture

Activities and Societies: AIAS, ARUPLA, Graduation Convocation, Computer Lab

High School Diploma