Cate Burridge Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

In addition to continuing my role in customer service.Supervisor:• Supervised teams up to 10 across customer service and operations team.• Escalated and managed issues with other departments, overseas offices, agents and carriers.• Worked on improvements within our department and implemented SOP's.• Assisted in issues for AR/AP processing, ensured templates were up to date.• Managed reports and followed up on discrepancies. • Trained new staff and implemented ongoing training.Social Committee Member:• Worked with team of 3-5 people to arrange social and team building events. • Made inquiries with restaurants, entertainment facilities and booking agents. • Managed a set budget and arranged payments to restaurants, entertainment facilities and booking agents. • Liaised with company marketing to create invites for events and team building events.• Sent invites and managed RSVP's and attendance.

Melbourne, Australia

Customer Service:• Liaising with clients advising incoming freight and sailing/flight schedules.• Communicating with overseas offices and agents to arrange pick up and bookings from shippers.• Receiving sea and air freight import jobs into Australia from overseas office/agent and passing onto operations team for registration.• Pre-alert incoming airfreight jobs to various agents Australia wide.• Checking flight details and sailing schedules via websites and liaising with co-loaders and shipping lines.• Advising clients of any changes, delays to flight and sailing schedules.• Chasing updates, documents and Telex Releases from overseas agents and shippers. • Arranging deliveries as per client instructions.• Creating and sending arrival notices, invoices, out turns to clients, client preferred transport and client customs brokers. • Accurately processing AR/AP invoices (including foreign currency) and following up discrepancies.Operations:• Receiving and following up missing pre-alerts from Customer Service team to register in global company system, and local EDI (Cyberfreight).• Communicating with overseas offices and agents to send EDI and chase Telex/Seaway released bills of lading.• Ensuring accurate data entry to complete Sea Cargo Automation to customs.• Pre-alert incoming airfreight jobs to various agents Australia wide..• Checking flight details and sailing schedules via websites and liaising with co-loaders and shipping lines.• Advising customer service department regarding delays or difference in arrival dates.

Melbourne, Australia

• Take note of orders via phone, voicemail and email from various customers across Victoria and New South Wales from Service Stations, depots, ferries, rail locomotives and railway docks.• Ensure customers are advised of ETAs, any delays and order confirmations.• Create and use Excel spread sheets to plan schedules and record dips, ullage and tank space to confirm correct orders for both manned and unmanned sites.• Monitor fuel levels at various unmanned sites via websites and arranging deliveries in a timely manner.• Use EDI (Office Companion) to create orders in the system, schedule deliveries and allocate to drivers and trucks.• Liaise with and schedule up to 15 drivers (or more when needed), within the fatigue management laws and regulations, ensuring drivers do not go over hours.• Send information of orders to the yard via fax/email and to the drivers PDA's via EDI(Office Companion) and providing load plans.• Create invoices via EDI.• Process manual credit card payments and follow up outstanding payments with sales representative or clients.• Check and approve timesheets for payroll.

Melbourne, Australia

• Registering new shipments in both AS400 and Cargowise.• Creating underbonds, sending documents, landing, outturning and more using EDI(Cargowise) and ICS.• Checking flight details via websites, EDI(Cargowise) and via phone.• Greet visitors, drivers and telephone callers and find out the nature of their enquiry. • Maintaining filing systems for all airfreight shipments.• Following up information from CTOs, airlines, overseas forwarders and drivers.• Creating invoices to send to customs brokers.• Preparing reports and follow up on outstanding activity.• Supervising the receipt, recording and progress of import orders through the company.• Accurately processing AP invoices (including foreign currency) and following up discrepancies.

Tullamarine, Victoria

• Communicating foreign exchange rates daily and U.S. Inland rate updates weekly.• Collating sales plans and reports from local and interstate sales representatives.• Assisting local and interstate sales teams with additional information, quotes and dealing with current and potential clients.• Greet visitors, drivers and telephone callers and find out the nature of their enquiry. • Provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere. • Preparing quotes and requesting costs from overseas agents.• Maintain filing systems, consignee records and rates to origin stations. • Assist with debtor’s follow-up and banking. • Prepare reports and follow up on outstanding activity.• Ensure all necessary stationary is on hand or being ordered in time to prevent stock out. • Booking pickups and deliveries.• Pre-alerting clients and brokers importing freight.

Victoria, Australia

• Receive goods selected by the customer and operate cash registers providing change.• Help customers find products in the store. • Mark down damaged/reduced to clear stock, rotating and facing stock regularly to avoid holes and maintain displays.• Keep records of amounts received and paid, and regularly check the cash balance against this record. • Stocktaking and RF Scanning - Order and receive stock. • Team/staff management, on call 24/7. • Working within a budget and approving time sheets. • Problem solving and loss prevention. • Be aware of health, safety and welfare issues and practices and procedures. • Shift work and irregular hours. • Monitor pricing of local competition and report to pricing department.• Trained new staff and implemented ongoing training.

Various

• High volume manual cash handling (no register).• Customer complaints and queries.• Requesting information or assistance via hand held radio.• Greet patrons, and confirm that they meet height and other admission requirements to get on the rides.• Collect tickets.• Direct patrons on how to enter and exit rides, and help people get on and off rides. • Ensure that patrons are securely seated into the equipment.• Ride operators keep an eye on patrons and their movements to ensure they are not in any danger. • Take the proper steps to remove disorderly people from the rides.• Responsible for keeping their workstations and surrounding areas clean and maintained.• Enforce all safety regulations and stay current with safety rules and procedures.• Trained to shut down rides and execute emergency evacuation procedures.• Perform daily inspections on amusement rides, take note of any equipment damage or wear and report maintenance and repair problems to supervisors.• Seasonal work.

Rosebud, Victoria, Australia

• Receive orders selected by the customer and operate cash registers.• Receive payment for goods from customers and provide change as worked out by self.• Work out totals for cash and other takings at the end of each working day.• Prepare food for cooking, chop, cut or slice toppings, and prepare dough.• Clear tables, wash utensils and clean floors and windows.• Taking customer details over the phone for deliveries.• Working in a fast paced environment.

Rosebud, Victoria, Australia

• Prepare food (including special diets) and deliver food and water to animals.• Clean and prepare comfortable sleeping quarters for animals.• Clear away animal waste; clean, disinfect and look after animal enclosures and cages; and check locks.• Exercise, bathe and groom animals.• Treat minor injuries and report serious health problems to veterinarians.• Administer basic medications as directed by veterinarians.• Transfer animals between enclosures.• Talk with the public and other staff.

Certificate Iv In Frontline Management, Business Administration And Management, General, Partial Completion As Course Superseded And Rto Closed

Certificate Iv In Human Resources, Completed

Certificate Iii In Driving Operations (Heavy General Freight)

Shift materials safely using manual handling methods Carry out basic workplace calculations Follow occupational health and safety.

Certificate Iii In Civil Construction

Vce, Design And Tehnology

English, Business Management, Legal Studies, Design and Technology, Visual Communication, History: Revolutions, Studio Art