Cate Hansen Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

Florida Licensed Realtor with Keller Williams Realty, Atlantic Partners Jacksonville SouthsidePlease contact me for your Real Estate needs and any referrals to your network of family and friends would be greatly appreciated to help me launch my new career in Real Estate!

Jacksonville, Florida

Client Relationship Manager/Service Delivery Manager experience includes implementing and managing post-production Change Requests and plan rollouts for Fortune 500 clients. Maintains the client relationship and has a thorough understanding of their business needs. Drives, tracks and monitors client work, issues and escalations. Onboards new accounts. Ensures effective ownership, communication, coordination, and facilitation of support service activities with Quality Assurance, Product Management and Sales teams. Directs the delivery of customer solutions and services to achieve high customer satisfaction and retention.

Jacksonville, Florida

Engagement Manager/Software Implementation Manager

Jacksonville, Florida Area

 Leads/Manages the utilization of the Systems Development Lifecycle (SDLC) methodology and processes to ensure projects are delivered on time, within budget, with high customer satisfaction.  SME/Liaison to influence, manage change, to provide consultation to technical and business staff and leadership to recommend viable solutions to business problems.  Leads/Manages the project and departmental teams; Assigns and monitors project work.  Conducts weekly status meetings, project JARs, design sessions, documentation reviews. Provides Mentoring, Coaching, Training to project and departmental teams. Provides project forecasting/estimates aligned with project budgets. Monitors timely completion of Project Deliverables to the Project Plan.  Identifies, Tracks, Documents, Resolves project issues/risks including root cause analysis. Utilizes Change Management to develop and monitor Change Requests/Action Plans. Conducts data analysis. Creates documentation: Charter, Scope, SOW, Business/System Requirements, Process Flows, Mapping, Design documents, Contracts, Service Level Agreements. Demonstrates proficiency/good judgment in managing project priorities and workflow.  Attention to detail and commitment to excellence.  Excellent written and oral communication skills.  Ability to work with all levels of management.  Strong organizational, problem-solving, analytical skills.  Excellent follow-through until closure regarding project tasks/open issues.  Very versatile, flexible, with willingness to work within constantly changing priorities with enthusiasm.  Demonstrated ability in being proactive in planning and coordinating projects.  Proven leadership and business acumen skills. Creative, innovative team player; always searching for improvement opportunities.

Camp Hill, Pennsylvania Area

Supervised the department that rolled out the SDLC Project Methodology throughout the company. Managed Projects and Staff. Leads/Manages the utilization of the Systems Development Lifecycle (SDLC) methodology and processes to ensure projects are delivered on time, within budget, with high customer satisfaction. Followed SDLC Phases: Initiation, Planning, Monitoring & Controlling, Execution and Closure.

2003 – 2006 Project Manager/Supervisor Project Lifecycle Management2000 – 2003 Project Manager Mid Atlantic Claims Staff Services1998 – 2000 Relationship Manager Information Technology 1988 – 1998 Fraud Auditor/Investigator/ Provider Relations Rep Xact Medicare Fraud Investigations1986 – 1988 Performance Measurement Analyst Information Technology