Seattle Hospitality Group invests in iconic Pacific Northwest brands with an eye toward enhancing life in the special place we call home. We help unlock a company’s full potential to offer remarkable experiences, create positive workplaces, and enhance our community.SHG companies include Ethan Stowell Restaurants, Pike Brewing, Kenmore Air, and MTR/Western. SHG afflilitated partners include the Space Needle, Chihuly Garden and Glass, Sheraton Grand Seattle, Semiahmoo Resort, Cedarbrook Lodge, and Monterey Marriott.

Suja Life makes organic cold pressed juices and shots under the Suja and Vive brands. Suja was founded in 2012 with a mission to inspire people to take charge of their wellness journey.

WX develops exclusive brands of wine for retailers around the world. We also offer our own unique portfolio of proprietary wine brands that are sold globally. Products are sourced from 17 countries and sold in 12 countries resulting in over 6 million cases sold worldwide.

Crunch started in 1989 as one small gym in a basement studio in New York City’s Greenwich Village as a welcoming place for a diverse group of people to get fit. Today, Crunch is a fast growing franchise business with over 400 gyms embracing the company’s No Judgments approach to fitness.

Established in 1981, The Wine Group (TWG) is the world's third-largest wine producer by volume. TWG is a privately-held, management owned company with a portfolio of leading brands and over 1,200 employees globally across 12 locations in California, New York, and Australia. We are proud to be responsible for many of America’s most beloved wine brands, including Franzia, Cupcake, Chloe, Imagery, Tribute, 7 Deadly, Rancho La Gloria, MD 20/20, and more. TWG is dedicated to a culture built on values like entrepreneurialism, innovation, social responsibility, and stewardship.

PCC Community Markets is a $300+ million organic and natural foods retail food market with eleven stores and over 1,400 employees.

Appointed to newly-created general manager role reporting to President, Americas and EMEA, to develop and launch a new retail concept including full accountability and ownership of operations, store design, food and beverage menu development, and proforma P&L.

Appointed to newly-created role reporting to EVP, Global Supply Chain, to lead new product development from concept to launch across all brands, channels, and categories. Responsible for successful development and launch of over 2,000 new product (beverage, food, merchandise) ranging from highly strategic ‘big bets’ to product enhancements. Designed and implemented global process to streamline and accelerate end-to-end product development process. Appointed as integration lead for La Boulange bakery acquisition and Teavana acquisition; responsible for designing and executing the product development and distribution strategies to bring ~ 30 new bakery products and ~ 20 new teas to 10,000 company owned and licensed stores across the US

Appointed to newly-created role reporting to SVP, Retail Operations, to develop and instill world class customer service culture, strategies, and programs across 15,000 stores globally. Defined and developed customer service vision and pillars to create aligned, clear focus on customer service and rolled out vision and training to baristas and headquarters employees worldwide. Improved overall customer satisfaction from previous all-time high, including driving increases in all key drivers of customer service. Managed global program that measures customer satisfaction and loyalty, including establishing loyalty and satisfaction benchmarks; developing and executing strategies to achieve those metrics; selecting and managing the third-party vendor to administer the program; and rolling the program out globally. Managed customer contact center that receives over several million contacts annually, including managing vendor, setting and monitoring performance expectations, and continually improving processes and systems. Developed and launched approach, considered to be industry-leading, to use social media in customer service.

Appointed to newly-created role reporting to SVP, International Store Development to position international businesses for future growth. Developed by-market growth strategy, including consideration of customer profiles, competition, and investment models, for 50+ international markets and established year-by-year growth trajectories through 2020, Designed global organization model for headquarters and field organizations to facilitate this growth. Responsible for establishing and globally implementing strategies and programs for real estate and facilities that lower costs, improve customer service, and support global field teams. Developed and administered national facilities expense budget, including defining budget strategies, analyzing spend, and developing and implementing tactics to reduce spend while improving store condition. Managed production functions including lease administration and facilities systems and infrastructure, processing tens of dozens of real estate documents and tens of thousands of facilities calls per month. Designed and implemented organization structure to consolidate US and international and company-owned and licensed store teams and processes, achieving several million in annual savings. Instituted project management office to centralize and professionalize function across Global Store Development.

Led company-wide initiative to develop and pilot innovative financial center concept for roll out to several hundred stores annually, including responsibility for architectural design, technology innovations, and service improvements. Managed team that designed and developed new-to-U.S. investment product for middle-market investors. Led annual segment strategic planning and identified high-potential 3-to-5 year growth opportunities via rigorous evaluation of current business, identification and evaluation of potential strategic initiatives, development of robust financial models, and presentation to Executive Committee and Board of Directors. Guided cross-functional team of executives tasked with substantially growing net income from investment business by developing hypotheses, framing key opportunities, conducting primary research, and preparing final presentation.

Developed comprehensive software channel sales training approach, content, and tools and rolled out program to several hundred software sales representatives, resulting in greater than 50% quarterly revenue share increase. Developed recommendation for building robust services organization for large software client, including defining business model, roles, and performance metrics based on economic and operational analysis of competitors. Led client teams and identified, evaluated, and designed implementation for overhead reduction opportunities for IT and engineering departments of large manufacturing client, resulting in significant annual savings. Created approach to restructuring automotive client dealer network to expand geographic coverage by 40% while consolidating brand representation under high-performing dealers. Evaluated competitor as potential acquisition target for multi billion retail client by conducting focus groups and store audits of target and competitors, and developed preliminary merger integration approach.