Cate Hayes Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

My coaching business helps middle managers who may be feeling lost to navigate challenges such building their brand, visibility, confidence, and presence. Dealing with pressures from above and from direct reports and avoiding burn-out through achieving work life balance. I am excited about helping others unlock their potential and thrive in their careers.The consulting business aims to assist business look for better solutions to create customer advocacy and engaged employees whilst delivering budget optimization.

Docklands, Victoria, Australia

Leader in transformational and strategic change over 8 diverse contact centres and the messaging group. Managing onshore and offshore outsource relationships in an dynamic and competitive market.

Melbourne, Australia

Leading large groups of people in sales and service environments through a challenging and dynamic landscape to achieve optimal customer and financial outcomes.

Managing over 600 people both in sourced and outsourced to address escalated customer complaints for both the consumer and small business markets.

Lead Manager in an outsourced environment supporting a wide range of sectors and functions.

Managed all customer service functions over three sites nationally. During this period negotiated an outsourced function to support the implementation of a new CRM.

Diverse range of roles over the years, key roles where managing over 2000 people across all areas of customer service as Acting Director of Customer Service and managing the retention function across all products in the consumer division during an extremely competitive time in the business.