Lead and coordinate Customer Service (CS), Sales Support (SS) and Technical Support(TS) operationsResponsible for local customer service and sales support budgetDevelopment of the Customer Service and strategy and its execution.Define, implement and deliver on CS & SS, TS scorecard objectives & targets (KPIs: OTCS/DSO/Customer Satisfaction etc.)Establish network with Internal Stakeholders (Marketing and Sales team, Operation team) to align CS & SS, TS objectives with External Customer’s needs.Ensures that critical information is relayed to Sales, Marketing and QA regarding sales leads, new applications, product performance and competitor activity.Drive improvement culture in day to day business among CE organizationStrong internal network and cross-divisional/functional knowledge is required to ensure aligned processes and provide high quality support/services across regions...

Providing a superior customer experience across an organization’s product and services, and providing the customer with indisputable value and satisfaction is the simplest form of being customer centric. Establish several contact points or listening posts to hear and understand the customers and their solutions and grievances. Extract the data from these listening posts and examine the trends expressed in the conversations.Integrate the result set into reporting and analytics engines through data integration.Visualize the trends and metrics from the data integration.Provide the data to relevant business users to derive the intelligence and understand the customer intelligence...

Assist in the formulation of targets for individuals and teamsAnswer questions from staff and provide guidance and feedbackAnticipate escalation and take over calls when neededDevise ways to optimize procedures and keep staff motivatedMeasure performance with key metrics such as call abandonment, calls waiting etc.Ensure adherence to policies for attendance, established procedures etc.Keep management informed on issues and problemsPrepare monthly/annual results and performance reports

Coordinate sales, product development and other teams, Prepare reports on brand performance and sales, Help develop and optimize marketing campaigns (product launching and promotion...

Monitor Plant Operations, Fix Problems, Track and Log Operational Systems, Make Recommendations, Monitor Emissions, Allocating rooms for expected arrivals, VIP's...

Takes orders by obtaining and verifying information.Enters orders by transmitting information.Provides product/service information by answering questions, offering assistance.Maintains call center database by entering and verifying information; updating contact log.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.