Cat Ellen Email & Phone Number

Thousand Oaks, CA, US

Pasadena, CA

Coordinate knowledge management systems, documenting workflows, processes, and procedures. Identify, design, develop, and implement workflow and operational documentation for the IT organization and business partners. Plan overall documentation structure, in both ServiceNow and Confluence. Support both ITIL in Support organization and Agile methodology for.

Contracted and volunteer web-design, for both business and non-profit entities. Primarily using WordPress, with some CSS and HTML.

Burbank, CA

Manage and coordinate training activities for security and content protection team. Develop and deliver training related to the Content Information Security offered to key stakeholders. Maintain WordPress team website. Coordinate development of new projects and translations. Deliver InfoSec executive reporting. Accomplishments:* Created and published.

Los Angeles, CA

Analyze and document business and functional requirements, working with business partners and developers. Project management for small to medium sized service requests. Coordinate development teams to complete delivery of projects on schedule. Manage SDLC from requirements to implementation. Accomplishments: * Specialized in Health Service requests.

Los Angeles, CA

Documented large-scale complex business applications, including functional specifications, business rules, and business processes. Developed and edited technical documenation for extensive system upgrades and project management process tracking. Create process flow documentation for legacy healthcare eligibility processing. Accomplishments:* Created and.

Culver City

Developed and edited Technical Documentation for engineering architecture, business workflows, and customer service. Conducted Quality Assurance reviews of new UX reskin of corporate website. Updated customer-facing Knowledge Base reference materials. Supported software engineers, product managers, and engineering executives. Accomplishments:* Edited and.

Westwood, CA

Developed and edited Technical Documentation for software releases, administrative support platforms, API references, and customer interfaces. Documented product lifecycle workflows and business processes. Supported software engineers, product managers, and creative designers. Accomplishments:* Created four user guides and training materials for digital.

Costa Mesa, CA

Developed and edited technical product requirements for software releases, defining and documenting business process impacts as well as systems used in support of operations. Documented software requirements, quality assurance testing procedures, and metadata. Project Coordinator for client implementation. Accomplishments: * Conducted Quality Assurance.

Pasadena, CA

Created user documentation and training materials for in-house software. Documented software release features and product requirements. Customized implementations of digital asset management systems and SharePoint UI. Authored Software Requirements documentation, QA Use Cases. Produced and recorded training videos. Accomplishments:* Managed and edited.

Create user documentation and software installation procedures based on company standards and existing templates. Accomplishments: * Expanded User documentation from 3 to 7 volumes, per software release * Upgraded documentation for 4 new software version releases * Created new Training documentation for standard users, implementation technicians, and.

Administered contract change requests for Regional and Project Managers. Maintained tracking and reporting systems. Coordinated contract order updates with customers and managers.Accomplishments:* Established process tracking for hundreds of change requests* Managed multiple-to-multiple datga comparison weekly reports* Reduced backlog and improved contract.

Developed technical training materials for instructors and students. Designed Certified Training Provider exams for training materials. Developed online training tutorials for introductory software training.

Processed order data from government for new computers for Marine Corps. Scheduled deployment, tracked completed delivery, produced reports for audits, billing, and reconciliation. Trained and lead a team of analysts, establishing process documentation and standards.Accomplishments:* Created new delivery procedures and documentation, adopted by national.

Delivered end-user training for new computer network in Navy and Civilian environment. Conducted audit of delivered assets and reporting for operational support. Processed security and project documentation.Accomplishments:* Updated technical training materials, adopted as standard for entire contract* Innovated asset-tracking process and conducted monthly.

Developed slides for instructors and technical training materials for students. Produced finished print-to-order materials. Conducted final edits of materials produced by other developers.Accomplishments:* Significantly reduced time-to-completion for published training materials by establishing consistent publishing templates and standards* Designed.

Provided technical support to end-users for flagship software and add-on products. Maintained demonstration data for software installation.Accomplishments:* Reduced time to customer issue resolution by developing reusable knowledge base content such as FAQs (Frequently Asked Questions) and Technical Bulletins* Taught software to end-users and resellers..

Delivered scholastic journals for press. Directed schedule flow, managed manuscripts from editors, reviewed copy editing, prepared files for typesetting, integrated proof corrections, proofread typesetters’ work. Required excellent English grammar, detail-oriented eye, accuracy within tight deadlines. Supervised and trained editors, copyeditors.