Catey Frost Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina, United States

Oshkosh, Wisconsin, United States

This position is an initial point of contact with the college, championing the values of our customer-centric care and student success. In my role, I worked with all program areas, but primarily handled the aviation, construction, wood manufacturing & Fabtech(CAT) programs. •Developed and maintained strategies to attract, engage and convert prospects to enrolled students. This included helping them navigate through the admissions process and their program checklist, assessing their needs and make referrals to college & community resources to support their educational goals, and ensuring they signed up for new student registration sessions. •Built and maintained relationships in-person and through the utilization of technology. This included campus visit appointments, phone, virtual, email, text, social media, etc. Doing whatever it takes to showcase the campus in the best format that works for the customer. •Served as a coordinator for all major student recruitment events. Assisted in scheduling, coordinating, and hosting both individual and group visits/tours for prospective students and their families that align with the College's Strategic Enrollment Management plan. •Utilized the college's Customer Relationship Management (CRM) system to track prospective, applied and admitted student communications. This included working with the college's CRM Analyst to provided feedback on influence strategies to meet the needs and demands of customers, develop streamlined processes for staff and conduct CRM system training for other staff members. •Collaborated with other departments at the college to develop future marketing plans, support recruitment events and communication efforts, contribute new ideas based on trends to help serve future student needs. •Helped disseminate FVTC marketing promotional materials & publications in all outreach efforts. As well as provided input to the College's marketing department based on market conditions, student trends, etc.

Appleton, Wisconsin, United States

•Welcomed customers to store & answered any initial queries to help build a trustworthy relationship and establish customer retention•Worked with customers to determine their needs, help educate & answer their questions and help recommend products to provide a solution; ideally resulting in maximum satisfaction. •Performed up-selling & cross-selling techniques to drive sales that followed store's weekly, monthly, quarterly & annual sales goals•Gained experience using the POS system, inventory/stock, handling merchandise returns & product needs, obtained fashion merchandising strategies/industry trends, product placement, store events and how to recommend customers to return for future visits.

Wisconsin

Wisconsin

Oshkosh, Wisconsin Area

•Greeted guests promptly with food & beverage options that aligned with current company strategies •Provided energized customer service to guests to ensure they were having an enjoyable & fun dining experience •Gained experience in working with a POS system, cashiering & sales management, food inventory compliance, helping behind the scenes during busy shifts and first-hand experience in learning how management provides unwavering integrity towards staff and guests

Oshkosh, Wisconsin, United States

•Created and maintained appointments for new and returning clientele •Provided professional & friendly customer service to phone calls, emails, walk-in's and all appointments•Ran inventory orders, worked with outside-sales representatives on product lines & helped with retail sales •Launched, strategized and maintained social media pages to provide more awareness & engagement opportunities to drive new business •Delivered training for new front of house staff•Performed daily cleaning tasks in all areas of salon to provide a clean, relaxing and welcoming experience

Fox Valley Technical College

•Strategized, developed & implemented new promotional activities to drive on-campus student & staff engagement •Designed advertisement flyers, displays and social media posts •Created, analyzed and reported survey data collected from customers •Reported sales generated from promotions

Omro, Wisconsin

•Welcomed all to a small-town, local, environment •Presented menu options to guests while making recommendations based on restaurant specials & sales strategies •Served customers to meet their needs in a professional, prompt and friendly manner •Assisted in onboarding process for new hires •Gained experience in working with a POS system, cashiering & sales management, food inventory compliance and helping with work promotions/events.

Oshkosh, Wisconsin

•Assisted Orthodontist during patient appointments to provide a relaxing, safe environment •Maintained sterilization center to ensure equipment & instruments met safety standards •Gained experience in chairside orthodontic assisting, charting, filing, X-rays, impressions, pouring molds, lab work, inventory and overall patience experience

Bachelor Of Arts (B.A.), Marketing/Management

Activities and Societies: Wisconsin Collegiate DECA

Associates In Applied Sciences, Marketing

Activities and Societies: Collegiate DECA, Phi Theta Kappa International Honor Society

Certificate Of Completion, Dental Assisting/Assistant