- Helping teams use people-centred ways of working to create changes that stick- Specialist in change adoption and Employee eXperience

- Led and delivered implementation and adoption strategy for a new human-centred transformation design and delivery framework- Partnered with system and service design, lean, agile, innovation, change management and traditional project practitioners to develop and launch a solution designed for adoption- Articulated a pathway of future initiatives beyond the framework by assessing the current transformation landscape and recommending next steps to achieve the transformation vision

- Implemented the TED@Westpac partnership (the first Australian corporate partnership with TED Institute) through a capstone TED-hosted event, executive development opportunities and propagation of exclusive TED conference content within the Westpac Group- Led strategy, design and implementation of the TED@Westpac event, including commercial vendor sourcing and contracting, partner management, sponsor engagement and project and event management- Built and maintained collaborative and effective relationships between international and local stakeholders to ensure event success- Catalysed a shift in employee culture at Westpac Group by partnering with TED Institute to foster mindsets and behaviours that support thinking 'big' and acting 'big'

- Established and operationalised a new function tasked with streamlining and integrating organisational change delivery for several Westpac Group-wide transformation programs- Shifted change delivery focus from traditional change management outcomes to more commercially-driven adoption outcomes for employees and customers- Defined strategy, approach and operating model for new change delivery function- Facilitated co-creation workshops and activities to build stakeholder understanding and buy-in to the new function, its strategy and ways of working

- Led a team of change management practitioners to deliver high-performance outcomes (including a Good Design Awards Gold Award 2016) at both a project and individual level- Developed overarching change approaches and strategies for multi-phase projects to drive consistent, high-quality outcomes across releases of system and process changes, capability shifts and business innovation- Drove superior project and adoption outcomes by partnering with impacted businesses to improve team change capability through tailored interventions such as operating model design, change leadership coaching and implementing action plans to realise business benefits- Built cross-team capability in core skills required to elevate change management practitioners as a key project influencer in designing and implementing solutions that will drive adoption with customers and employees

- Led a team of change management and project specialists to deliver high-performing outcomes for high-profile, innovative projects- Defined organisational change requirements as part of business innovation, capability shifts and product and service launches- Developed change approaches and strategies designed to enable employees to transition to new ways of working and achieving- Designed and delivered change interventions that develop employee capability to embed and sustain new ways of working and achieving- Supported superior customer experience outcomes by aligning the employee change journey to customer-centric design principles

- Define organisational change requirements as part of product and service launches- Develop change approaches and strategies designed to enable employees to transition to new ways of working- Design and execute change interventions that develop employee capability to embed and sustain new ways of working

- Set communication strategy for various transformational and BAU program streams and working with business stakeholders to execute to this strategy- Work alongside Project Directors, Change Management team, HR, Learning and Development and the Westpac Retail and Business Bank Communications Team to communicate to around 7,000 employees: from national General Management to Tellers in bank branches across metropolitan and regional Australia.

- Drive and deliver media relations plan for NGO partner website launch- Advise NGO partner on communications strategy and delivery- Advise stakeholders on internal communication issues and considerations for key strategic programs and transformation initiatives- Develop and implement innovative internal communication plans to build employee understanding of business priorities and their role in achieving these goals- Monitor plan progress and implement improvements, demonstrating the programs' value to stakeholders- Work first-hand with Executive Directors, Directors and GMs to effectively reach employees- Coach Directors and GMs on effective communication to their groups- Lead team skill development in written communication by developing the "Comms-in-a-Box" toolkit- Manage and innovate local communication channels, increasing top-down communication, and introduce two-way and bottom-up communication vehicles

One-year Graduate Program: reporting to managers in 4 different areas of Telstra Business: covering service centres, segment marketing and business performance reporting- Embed cultural programs in lean operations to service centres- Develop a range of targeted marketing communications and campaigns to internal and external stakeholders including CDMA migration and 7 Series TMB programs