Samantha Cates

Samantha Cates Email and Phone Number

Senior Manager @ Verizon | Security Operations, Private Security Agent @ Verizon
basking ridge, new jersey, united states
Samantha Cates's Location
Santa Rosa, California, United States, United States
Samantha Cates's Contact Details

Samantha Cates work email

Samantha Cates personal email

n/a
About Samantha Cates

Results-driven Sales Manager with over 7 years of experience in driving sales growth and managing high performing sales team. Proficient at developing strategic sales plans, enhancing customer satisfaction, and optimizing store operations to achieve and exceed revenue targets. Proven track record in training and mentoring staff, implementing innovative sales techniques, and utilizing data-driven insights to identify opportunities. Strong leadership communication, and problem solving skills, with a keen ability to build relationships with customers and colleagues. Committed to fostering a dynamic and customer focused sales environment that delivers exceptional results.

Samantha Cates's Current Company Details
Verizon

Verizon

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Senior Manager @ Verizon | Security Operations, Private Security Agent
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Samantha Cates Work Experience Details
  • Verizon
    Senior Manager
    Verizon Feb 2023 - Present
    Overseeing daily store operations, including sales, customer service, and team management. Developing and implementing sales strategies to meet or exceed revenue targets. Recruiting, training, and identifing high potential team members. Ensuring compliance with company policies and procedures. Managing inventory and loss prevention. Developed new security procedures and sales techniques across the market
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  • Verizon
    Assistant Manager
    Verizon Apr 2015 - Feb 2023
    Napa, California, United States
    Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customersMonitor sales activities to ensure that customers receive satisfactory service and quality goodsProvide customer service by greeting and assisting customers, and responding to customer inquiries and complaintsDesign and implement a strategic sales plan that expands the company's customer base and exceeds district wide goals.Plan and direct staff training and performance evaluations for new and tenured employees.Support the sales to help writing proposals and closing contracts.Identify gaps in the sales funnel, and actively monitor KPIs, commission incentives, and sales team, mentoring sales reps daily
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  • Verizon Wireless
    Solutions Specialist / Key Holder
    Verizon Wireless Apr 2015 - Jan 2022
    Santa Rosa, California, United States
    Answered customers’ questions and addressed problems and complaintsOffered exceptional customer service to differentiate and promote the company brandBuilt customer confidence by actively listening to their concerns and giving appropriate feedbackBalanced the needs of multiple customers simultaneously in a fast-paced environment Built and maintained effective relationships with peers and upper managementHelped customers select products that best fit their personal needsProcessed all sales transactions accurately and in a timely fashionExcelled at identifying sales opportunities for business accounts
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  • Self-Employed
    Manager Of Safety And Security
    Self-Employed Jan 2018 - May 2023
    Sonoma County, California, United States
    Develop and implement security policies, protocols and proceduresControl budgets for security operations and monitor expensesRecruit, train and supervise security officers and guardsPlan and coordinate security operations for specific eventsReview reports on incidents and breachesProtect company’s property and staff by maintaining a safe and secure environmentApprehend criminals and evict violatorsDetermine when situations warrant police intervention and cooperate with the officers upon their arrivalCollectand control ID’s, maintaining an all-time safe and secure environment Monitor employees to make sure all safety rules were followed Escort unruly patrons outside of establishment when needed
  • Sprint
    Retail Manager
    Sprint Feb 2014 - Apr 2015
    Petaluma, California
    Managed store operationProvided excellent customer service Built and maintained a fun team environmentHired and trained employees Shared company policies with leadership teamMonitored employees efforts in achieving goalsCalculated daily and monthly goals
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  • A Wireless - Verizon Authorized Retailer
    Retail Store Manager
    A Wireless - Verizon Authorized Retailer Jan 2012 - Nov 2013
    San Rafael, California, United States
    Held each team member accountable for achieving brand and performance goalsOpened and closed the store, including counting cash drawers and making bank depositsKept store fully staffed by writing and implementing weekly employee scheduleHired and trained full and part-time employees about inventory practices, POS systems, and product knowledgeCoached sales associates in product specs, sales incentives and selling techniquesManaged all shop operations, including inventory management and visual merchandisingProvided excellent customer service, drove sales, and consistently exceeded sales goals
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Samantha Cates Skills

Leadership Customer Experience Solution Selling Visual Merchandising Cash Management Product Knowledge Adaptive Learning Brand Development Security Operations Quotas Sales Customer Satisfaction Communication Incentives Schedules Negotiation Team Management Team Leadership Store Management Customer Relationship Management Strategic Planning Security Training Business To Business Training Time Management Security Management Customer Service Interpersonal Skills Small Business Teamwork Problem Solving Inventory Management Driving Results Inventory Control Retail Sales Hiring Logistics Management

Samantha Cates Education Details

  • Novato High School
    Novato High School

Frequently Asked Questions about Samantha Cates

What company does Samantha Cates work for?

Samantha Cates works for Verizon

What is Samantha Cates's role at the current company?

Samantha Cates's current role is Senior Manager @ Verizon | Security Operations, Private Security Agent.

What is Samantha Cates's email address?

Samantha Cates's email address is sa****@****ess.com

What schools did Samantha Cates attend?

Samantha Cates attended Novato High School.

What skills is Samantha Cates known for?

Samantha Cates has skills like Leadership, Customer Experience, Solution Selling, Visual Merchandising, Cash Management, Product Knowledge, Adaptive Learning, Brand Development, Security Operations, Quotas, Sales, Customer Satisfaction.

Who are Samantha Cates's colleagues?

Samantha Cates's colleagues are Yvette Torres, Venkat L, Betsy Stover, Rene Merghart, Marian Watkins, Theresa Mueller, Fred Ortman.

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