Oversee all aspects of a +$5M business unit responsible for putting the most cutting edge technologies and techniques into the hands of military units and law enforcement agencies focused on counter-terrorism.

Responsible for the execution and profitability of the $1.5M sniper detection program to include: hiring the team, initial training, logistics, managing contract deliverables, invoicing and reporting.

Responsible for operational execution and financial controls for Retail Reverse Logistics.

Business Operations Relationship Manager for key large consumer retail accounts: Liaise with marketing, controls, finance, legal, supply chain and internal factory groups to procure component supply and deliver to retailer specifications.

3rd level manager responsible for the Outbound Warranty Fulfillment Operations. Directly responsible for the operation of three shifts and a team consisting of approximately 350 hourly employees, 12 operations managers, and 3 second level managers. Directly responsible for meeting metric goals related to Safety, Quality, Cost, and Velocity of Delivery. • Domestic shipments averaged 25,000 per day with a Same Day Ship accuracy rate of 99.98%• International shipments averaged 1,800 per day with a 3 day Service Level commitment that averaged 99.75% on time delivery• Implemented Lean Manufacturing techniques to reduce cost per order from $3.25 to $2.79 • Led cross-functional teams to improve critical business processes to drive financial results and employee engagement in line with Dell’s initiatives• Facilitated three Value Stream Mapping sessions and numerous Kaizen events to scope complex projects; develop project plans and business cases

Responsible for managing the relationship with a 3rd party logistics provider consisting of 3 managers, 12 supervisors, and 285 associates encompassing Domestic Inbound and Outbound Operations. Coached and mentored 3rd party logistics managers and supervisors in regards to operations, process improvement, leadership development, quality control, associate training, and efficient use of resources. Partnered cross functionally with organizations to include the Services Operations Center, Dell Logistics, and materials planners to manage critical customer situations to ensure they are resolved in the most efficient and expeditious manner. • Project Lead in Ohio responsible for transitioning the business from its Austin location to its West Chester, OH location • “In-sourced” the workforce, converting and/or hiring over 700 employees and 25 managers• Individually awarded the Customer Experience Gold Award for record breaking customer support for our Enterprise Customers