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Strong IT professional with a demonstrated history of working in the financial services industry. Skilled in Analytics, Microsoft Suite, Contact Centers, and Management.
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Sr System AdministratorEmpowerDenver, Co, Us -
Sr System AdministratorEmpower May 2021 - PresentGreenwood Village, Co, Us-Supporting and maintaining Windows production and test environments located in both data center or Cloud platforms.-Troubleshooting end-to-end issues with Client/Server applications to include Cloud and on premise integration. Ensuring timely and accurate problem resolution when user issues arise.-Assist with daily team responsibilities that include, but are not limited to, management of server images, applications, OS installations, deploying physical servers, and creating documentation.-Ensuring the production environment is available at all times during normal and extended business hours. Troubleshooting and resolving server connectivity issues and verify that servers are available to users regardless of data center location. Troubleshooting advanced problems by analyzing log files and architecture documents. -
System AdministratorEmpower Feb 2017 - May 2021Greenwood Village, Co, Us-Supporting and maintaining Windows production and test environments located in both data center or Cloud platforms.-Troubleshooting end-to-end issues with Client/Server applications to include Cloud and on premise integration. Ensuring timely and accurate problem resolution when user issues arise.-Assist with daily team responsibilities that include, but are not limited to, management of server images, applications, OS installations, deploying physical servers, and creating documentation.-Ensuring the production environment is available at all times during normal and extended business hours. Troubleshooting and resolving server connectivity issues and verify that servers are available to users regardless of data center location. Troubleshooting advanced problems by analyzing log files and architecture documents. -
Mobile Device AdministratorEmpower Dec 2012 - Feb 2017Greenwood Village, Co, Us-Responsible for the procurement, inventory management and security of purchased IT assets, including hardware, software and related licenses.-Works with end users to troubleshoot all aspects of smartphone, iPad and Aircard usage.-Updates and administers IT asset databases, tracking the life cycle of all assets. Ensures corporate and legal guidelines are followed for managing IT hardware and software assets.-Manage wireless contracts on a day to day basis, including finding cost savings.-Contributing member of the People Council, which serves to facillitate associate communication to improve organizational effectiveness and enhance associate satisfaction. -
Business SupportEmpower Mar 2008 - Dec 2012Greenwood Village, Co, Us-Manage multiple priorities to effectively ensure the timeliness of reports, sales proposals and correspondence. -Generate and edit professional documents.-Arrange and coordinate off site events and meetings. -Maintain accurate Securities Compliance Books and Records. -
SpecialistApple Retail Sep 2011 - Sep 2013Cupertino, California, Us-Sell all lines of Apple products, including mobile devices, which requires extensive knowledge of plans and competitor devices.-Facilitate Workshops, teaching consumers about best practices. -
Assistant Director Of Annual GivingUniversity Of Denver Jan 2007 - Mar 2008Denver, Colorado, Us-Oversee the day-to-day operations of the Student Annual Giving Call Center. This includes pledge fulfillment, prospect follow-up, and Call Center maintenance.-Oversee a staff of 30-40 student callers, including 1-3 student supervisors.. Tasks include hiring, training and a weekly monitoring and mentorship program for the students.-Effectively disseminate information entered by the student callers into the DialVision software to the appropriate parties by compiling and summarizing statistical data from DialVision to track Call Center solicitation effectiveness. Generating DialVision reports for the Gifts and Records Department to enter into Banner -
Administrative AssistantUniversity Of Denver May 2005 - Dec 2006Denver, Colorado, Us-Manage multiple priorities to effectively ensure the timeliness of reports and correspondence. -Generate and edit professional documents.-Arrange and coordinate events and meetings. -Maintain accurate filing systems, department’s bookkeeping, and calendars. -Contributing member of the Staff Advisory Council, which served to create "one DU" by uniting and supporting staff through advocacy and collaboration. -
Annual Giving Student CallerUniversity Of Denver Sep 2004 - May 2005Denver, Colorado, Us-Called Alumni to update their contact information and solicit gifts.-Served as a student assistant.-Raised approximately $50,000
Cate Smith Skills
Cate Smith Education Details
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University Of DenverInformation And Communications Technology -
University Of DenverInformation Technology
Frequently Asked Questions about Cate Smith
What company does Cate Smith work for?
Cate Smith works for Empower
What is Cate Smith's role at the current company?
Cate Smith's current role is Sr System Administrator.
What is Cate Smith's email address?
Cate Smith's email address is ca****@****est.com
What is Cate Smith's direct phone number?
Cate Smith's direct phone number is +130373*****
What schools did Cate Smith attend?
Cate Smith attended University Of Denver, University Of Denver.
What are some of Cate Smith's interests?
Cate Smith has interest in Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Cate Smith known for?
Cate Smith has skills like Customer Service, Microsoft Office, Microsoft Excel, Troubleshooting, Time Management, Microsoft Word, Outlook, Access, Powerpoint, Analysis, Data Analysis, Software Documentation.
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