Oversaw project managers, business analysts and administrative staff in the professional services department that was responsible for managing new customer software implementations and enhancement projects for existing clients. Created new processes and standardized existing ones to speed up implementation timelines. Helped project teams identify risks, create action plans, monitor budgets and manage timelines while giving leadership visibility into project health and status.

Promoted to OEM Program Director, worked closely with Clients, Account Management, Operations and IT Development teams to migrate clients to a new marketing technology platform and developed new features to help clients reach corporate initiatives. Managed a group of Program Managers and oversaw all large client projects within the assigned client group. In addition to the system migration, planned out and prioritized all new and outstanding client development projects and marketing campaigns. Previous roles with the company include Program Manager, Client Marketing Project Manager, Client Service Project Coordinator and Regional Client Manager Coordinator, strategized and executed client marketing campaigns, launched and grew an email marketing product and managed a production team.

Outside sales representative for a computer training company.

Hourly manager of the cocktail staff. Responsibilities included staff training, scheduling, event staffing, shift leading and discipline.