Cat Fu Email & Phone Number

• Maintaining oversight of the program of work for the Operational Communications Division to optimise service delivery and improve transparency, visibility and engagement.
• Leading the development of project and change management tools and resources to build capability and support operational staff in the end-to-end delivery of initiatives.
• Leading the Division's annual strategic planning processes, including the establishment of program governance and reporting.
• Identifying opportunities for continuous improvement across divisional ways of working, processes and procedures.

• Leading the implementation cohealth’s Strategic Plan.
• Building transformational capability through developing and deploying tools and resources to support the implementation of new models, systems and processes.
• Leading the re-design and mobilisation of a new internal governance model which integrates strategy, operations and program delivery.

• Strategic coordination and development of priority, multi-year projects across Road Policing Command and Forensic Services Department.
• Building project management capability to enable staff to deliver and implement strategic projects.
• Leading and delivering key strategic projects in alignment with organisational objectives and community safety outcomes.
• Leading Organisational Change Management activities to effectively drive and implement large-scale change initiatives.

Melbourne, Australia

Melbourne, Australia

• Developing a national strategy for the Connecting Multicultural Australia (CMA) Program, designed to optimise Bupa's presence and engagement within the Australian multicultural community.
• Identifying and delivering key solutions and program activities aimed at lifting acquisition and growth, customer centricity and the evolution of people capabilities across multicultural markets and teams across Bupa.
• Delivery of an integrated multi-channel sales and service experience that is optimised for multicultural customers and communities.
• Implementing internal cultural initiatives and celebrations in line with Bupa's diversity and inclusion strategy.

• Preparing targeted internal and external communications on behalf of the Director of International and Corporate Partnerships (ICP).
• Managing content, agendas and agreed outputs for leadership meetings and activities.
• Delivery of key projects as an Implementation Lead across multiple strategic initiatives.
• Implementing and managing ICP’s communication strategy to connect a geographically disperse team, enable two-way dialogue between leaders and our people, and strengthen ICP’s brand across the Bupa business.
• Preparing robust communications and change management plans across various projects.

• Utilising current and prospective corporate relationships to generate onsite sales activities and proactively identifying any further sales opportunities for Corporate and Retail Sales Teams
• Building and maintaining collaborative partnerships with a broad range of internal and external stakeholders as the main point of contact on activities generated, and to share and leverage expertise
• Management of the Corporate Event Brief process, as well as the generation and budgeting of marketing collateral
• Balancing broad retail and corporate knowledge and understanding of operational matters affecting the delivery of complex range of business solutions offered by Bupa Australia

Bachelor Of Business, Marketing

Education record