Technical Analyst/SME/Billing Expert. Responsibilities include: -• Day to day support of Business billing platform. Specific skills: rating expert, billing expert, system security, SOX controls and audit, user permissions, fraud reporting.• Responsible for all audit activities including: liaison with Compliance, Internal audit and SOX teams. All SOX reporting, all submissions of evidence to auditors (KPMG), all Billing System user permissions, user activity and reporting, on and… Show more Technical Analyst/SME/Billing Expert. Responsibilities include: -• Day to day support of Business billing platform. Specific skills: rating expert, billing expert, system security, SOX controls and audit, user permissions, fraud reporting.• Responsible for all audit activities including: liaison with Compliance, Internal audit and SOX teams. All SOX reporting, all submissions of evidence to auditors (KPMG), all Billing System user permissions, user activity and reporting, on and off-shore user access. All Tripwire monitoring and reporting. Quarterly user access reviews.• Third level fault resolution according to SLAs• OfCom Metering and Billing compliance• Operational support including service delivery, scheduling tasks, reporting, operational readiness, documentation, task creation/amendment, agreeing SLA, Data Centre liaison.• Project engagement as SME. Including initial specification/request reviews, technical specification creation, business stakeholder engagement, development, testing, change control, implementation, on-going support. This also included creation of project documentation, RAID reviews, resource planning, management reporting.• System upgrades and data migrations• System licensing• Internal and external Interface creation and support• Liaison with all Business and IT departments• Management reportingNote: Originally joined the company when it was Windsor Television which became Virgin Media in 2008 following previous mergers with Telewest and NTL. Show less

1999-2004 Support Analyst Billing Support Team (Telewest and NTL Telewest)Responsibilities include: -• Day to day support of Business billing platform. Specific skills: rating operations, billing expert, system security, SOX controls and audit, user permissions.• First and second level fault resolution according to SLAs• OfCom Metering and Billing compliance• Transfer of operational management to Data Centre (Knowsley) as part of Data Consolidation… Show more 1999-2004 Support Analyst Billing Support Team (Telewest and NTL Telewest)Responsibilities include: -• Day to day support of Business billing platform. Specific skills: rating operations, billing expert, system security, SOX controls and audit, user permissions.• First and second level fault resolution according to SLAs• OfCom Metering and Billing compliance• Transfer of operational management to Data Centre (Knowsley) as part of Data Consolidation project• Implementation and on-going support of Citrix applications to all sites• Operational support including service delivery, scheduling tasks, reporting, operational readiness, documentation, task creation/amendment, agreeing SLA, Data Centre liaison.• Project engagement as SME. Including initial specification/request reviews, business stakeholder engagement, development, testing, change control, implementation, on-going support. • System upgrades and data migrations • System licensing• Internal and external Interface creation and support• Liaison with all Business and IT departments• Management reporting• Responsible for all audit activities including: liaison with Internal audit and SOX teams. All SOX reporting, all submissions of evidence to auditors (EY and KPMG), all Billing System user permissions, user activity and reporting. Quarterly user access reviews. Show less

1997-1998 IT Operations, Helpdesk and Billing Manager (TCC)• Management and administration of Operations team• Management and administration of Billing team• Establishment and administration of Helpdesk team• Establishment of Helpdesk principles and user SLAs• Monitoring and improvement of Operational tasks and procedures• Transfer of Residential Billing to Yorkshire Cable (YCC)• Streamlining of Business Billing to improve accuracy and delivery• Creation… Show more 1997-1998 IT Operations, Helpdesk and Billing Manager (TCC)• Management and administration of Operations team• Management and administration of Billing team• Establishment and administration of Helpdesk team• Establishment of Helpdesk principles and user SLAs• Monitoring and improvement of Operational tasks and procedures• Transfer of Residential Billing to Yorkshire Cable (YCC)• Streamlining of Business Billing to improve accuracy and delivery• Creation, documentation and on-going support of Billing system internal and external interfaces• User pc upgrades and training• Team training and mentoring• Management reporting to TCC an General Cable Group1996-1997 IT Operations and Billing Manager (TCC)Additional responsibilities include: - • Management and administration of Operations team• Management and administration of Billing team• Management reporting to Board level• Upgrade of Intellicable Billing Platform• Data migrations• Creation and support of billing tasks and schedules• Formation of internal and external SLAs• System security• Continued liaison with auditors (EY)• Creation of first Helpdesk – serving whole General Cable Group1995-1996 IT Operations Manager (TCC)• Management and administration of small team• Management reporting• Upgrade to and support of Prospero Rating system• Upgrade to and support of Intellicable Billing Platform• Creation and support of operational tasks and schedules• Scheduling backups and restores, monthly billing runs and automated data transfer to mailing house• Setting up initial IT external audits• Liaising with auditors (Cap Gemini)• Creation of Billing Team1994-1995 IT Operator (Windsor Cable / General Cable / The Cable Corporation - TCC)Responsibilities include: - • Complex data entry• In-house Rating system support• Billing system (QBS) support• Backups and restores• Monthly billing runs and manual data transfer to mailing house• Internal Business user support Show less

1994-1995 IT Operator (Windsor Cable / General Cable / The Cable Corporation - TCC)Responsibilities include: - • Complex data entry• In-house Rating system support• Billing system (QBS) support• Backups and restores• Monthly billing runs and manual data transfer to mailing house• Internal Business user support1990-1994 Headend Operator (Windsor TV / Windsor Cable). Responsibilities include: -• TV channel monitoring• Night and day shift… Show more 1994-1995 IT Operator (Windsor Cable / General Cable / The Cable Corporation - TCC)Responsibilities include: - • Complex data entry• In-house Rating system support• Billing system (QBS) support• Backups and restores• Monthly billing runs and manual data transfer to mailing house• Internal Business user support1990-1994 Headend Operator (Windsor TV / Windsor Cable). Responsibilities include: -• TV channel monitoring• Night and day shift work – 24 hour cover• Equipment maintenance and upgrades• Cabling• Set-top box repair• Night building security• Night helpdesk monitoring• Inserting adverts and updating teletext• VAX updating (for SSPs and DDPs) Show less

Our Price PLC Sept 1985 – Oct 1989Last Position Held: Store Manager Responsible to: Area Manager1987 - 1989 Store Manager (Banbury and Aylesbury stores)Responsibilities Included:-• Serving and advising customers• Staff management an administration• Hiring new staff• Management reporting• Organising store displays• Mentoring and training staff• Key holder duties• Managing stocktaking• Cashing up till• Stock ordering and management•… Show more Our Price PLC Sept 1985 – Oct 1989Last Position Held: Store Manager Responsible to: Area Manager1987 - 1989 Store Manager (Banbury and Aylesbury stores)Responsibilities Included:-• Serving and advising customers• Staff management an administration• Hiring new staff• Management reporting• Organising store displays• Mentoring and training staff• Key holder duties• Managing stocktaking• Cashing up till• Stock ordering and management• Store security• Secondments to other stores for fraud detectionPrevious Positions include:1986-1987 Assistant Store Manager (Oxford Westgate store)Responsibilities Included:-• Serving and advising customers• Mentoring and training staff• Key holder duties• Managing stocktaking• Cashing up till• Maintaining float• Stock ordering and management• Monitoring new releases1985-19876 Sales Assistant (High Wycombe store)Responsibilities Included:- • Serving and advising customers• Restocking shelves• Stocktaking• Window displays• Store cleanliness Show less