Catherine Twiselton Email & Phone Number

Newport, Newport, United Kingdom

Pantside Primary

Organised, efficient with exceptional communication skills. Loves working in the heart of the school.

Treharris

Since we began nearly 100 years ago the essence of what we do hasn’t really changed. We give young people and those who are young at heart, a chance to experience exhilarating adventure in a safe and affirming environment. We help young people to push boundaries, grow in confidence and discover capabilities they didn’t know they had.At Rock UK we have a range of over 40 instructed activities across our adventure centres, from fencing to archery, climbing to slacklining and many more… Show more Since we began nearly 100 years ago the essence of what we do hasn’t really changed. We give young people and those who are young at heart, a chance to experience exhilarating adventure in a safe and affirming environment. We help young people to push boundaries, grow in confidence and discover capabilities they didn’t know they had.At Rock UK we have a range of over 40 instructed activities across our adventure centres, from fencing to archery, climbing to slacklining and many more. Our fully qualified instructors will tailor each activity session to meet the age and experience of your group. Whichever activities you choose, we’ll take your group through the basics to give you a real taste of adventure whilst teaching important lessons such as leadership skills, environmental awareness, personal responsibility and teamwork. Show less

Newport, United Kingdom

At Certus Technology Group we specialise in delivering managed IT support services, enterprise IT infrastructure solutions, managed colocation, cloud hosting and business continuity solutions to support businesses UK wide, and our accreditation by the world’s leading technology vendors endorses the quality of the services we provide:Microsoft Gold Certified PartnerDell Preferred PartnerDell Cloud Certified PartnerCisco Select Certified PartnerCitrix Silver Solution… Show more At Certus Technology Group we specialise in delivering managed IT support services, enterprise IT infrastructure solutions, managed colocation, cloud hosting and business continuity solutions to support businesses UK wide, and our accreditation by the world’s leading technology vendors endorses the quality of the services we provide:Microsoft Gold Certified PartnerDell Preferred PartnerDell Cloud Certified PartnerCisco Select Certified PartnerCitrix Silver Solution AdvisorVMWare Enterprise PartnerOutsourcing IT support to Certus IT provides your business with an integrated managed service combining enterprise level systems management, highly qualified and experienced support staff and the opportunity to maintain a scalable and flexible approach to IT service delivery.With offices now established in South Wales, and at Hemel Hempstead covering London and the South East, Certus TG offers IT services UK wide. Show less

Cardiff, United Kingdom

In the busy city of Cardiff a Sales Researcher at Marriott is responsible for monitoring the City’s plethora of events, and tailoring packages to maximise hotel revenue. The job requires keeping close ties with local and visiting business, and developing improved relations with existing customers. My role requires the selection of good sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott. In order to achieve this I evaluate proposals, agree contracts… Show more In the busy city of Cardiff a Sales Researcher at Marriott is responsible for monitoring the City’s plethora of events, and tailoring packages to maximise hotel revenue. The job requires keeping close ties with local and visiting business, and developing improved relations with existing customers. My role requires the selection of good sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott. In order to achieve this I evaluate proposals, agree contracts, promote awareness of brand internally and externally, and act as the interface between customers and the multiple service delivery teams to ensure guests are delighted with their time at Marriott Cardiff. Key Responsibilities• Generating new revenue streams• Strategic and tactical development• Developing commercial relationships with key customers• Supporting all sales activities • Attending relevant sales exhibitions and conferences• Evaluating competitors’ activities • Finance and achieving budgetary targets• Executive performance briefings Show less

Cardiff

The GRM is responsible for all aspects of customer care; ensuring guests receive the highest standard of service at all times. The role requires close liaison and management across multiple departments to maximise revenue and unify effort. As a duty manager, I was regularly responsibility for the entire Hotel operation including its 200 Staff, and in excess of 400 guests. I took an active approach to event management and production of guest itineraries. Selected to teach customer… Show more The GRM is responsible for all aspects of customer care; ensuring guests receive the highest standard of service at all times. The role requires close liaison and management across multiple departments to maximise revenue and unify effort. As a duty manager, I was regularly responsibility for the entire Hotel operation including its 200 Staff, and in excess of 400 guests. I took an active approach to event management and production of guest itineraries. Selected to teach customer service, situation management, and conflict resolution, I have instructed at Cardiff Marriott’s sister hotels in Wales and western England, as well as external companies such as the Wales millennium centre. My Situation Management Procedure on conflict resolution has been adopted by Marriott worldwide.Additional competencies: • Understanding Hotel Operations • Effective Communication • Planning for Business • Supervising People • Equality and Diversity Awareness • Supervising Operations • Teamwork • Adaptability • Customer Focus • Drive for Results Show less

Cardiff

Head hunted from the St David’s Hotel I took on the role of refreshing and re-energising a team that had stagnated in their attempt to reach the high standards expected of them. In order to achieve results quickly I took on responsibility for staff training and implemented regular audits. I made a concerted effort to make and maintain personal contact with guests and clients, generating a community feel that helped to ensure guest loyalty, improve staff morale, and built a team that… Show more Head hunted from the St David’s Hotel I took on the role of refreshing and re-energising a team that had stagnated in their attempt to reach the high standards expected of them. In order to achieve results quickly I took on responsibility for staff training and implemented regular audits. I made a concerted effort to make and maintain personal contact with guests and clients, generating a community feel that helped to ensure guest loyalty, improve staff morale, and built a team that consistently exceeded performance targets. Show less

St David'S Hotel, Cardiff, United Kingdom

I started as a junior receptionist and took on numerous secondary roles that led to my selection for the fast track scheme to Supervisor and later Senior Supervisor. As Senior Supervisor, my duties included managing a team of 12 to ensure efficient and professional management of all arrivals and departures; and the delivery and provision of team training to all front desk staff. My secondary roles included financial responsibility for guest and function accounts, typically totalling in excess… Show more I started as a junior receptionist and took on numerous secondary roles that led to my selection for the fast track scheme to Supervisor and later Senior Supervisor. As Senior Supervisor, my duties included managing a team of 12 to ensure efficient and professional management of all arrivals and departures; and the delivery and provision of team training to all front desk staff. My secondary roles included financial responsibility for guest and function accounts, typically totalling in excess of £500K. The Management Development Programme provided substantial training in a broad range of subjects including: teamwork, which looked at personality and perception; team leadership that looked at management styles, empowerment, delegation and motivation; and team leadership which looked at presentation skills, planning, organising and prioritising. It also involved thinking styles, the monitoring/evaluation and delivery of guest expectations, performance management, and conflict resolution. Show less

Gcse, 7 A-C Including English, Maths And Science

Digital Communication And Media/Multimedia, Btec National Diploma

Whilst studying for the Diploma I also achieved a GNVQ in Leisure and Tourism.