Cathal H.
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Cathal H. Email & Phone Number

Senior Machine Learning Engineer at Intercom
Location: Ireland 7 work roles 5 schools
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Current company
Intercom
Role
Senior Machine Learning Engineer
Location
Ireland
Company size
948 employees

Who is Cathal H.? Overview

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Cathal H. is listed as Senior Machine Learning Engineer at Intercom, a with 948 employees, based in Ireland. AeroLeads shows a matched LinkedIn profile for Cathal H..

Cathal H. previously worked as Machine Learning Engineer at Intercom and Developer Support Engineer at Intercom. Cathal H. holds Master'S Degree, Business Analytics, 1H (First Class Honours) from Ucd Michael Smurfit Graduate Business School.

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Email format at Intercom

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Intercom

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Profile bio

About Cathal H.

Specialties: Machine Learning,Data science,Business analytics,TensorFlow , Linux OS,Python, Ruby,Customer Facing Documentation,Customer Training,Partner management,LPI certified (Linux Professional Institute),LPIC-1 and LPIC-2,Novell Certified Linux Administrator (CLA) ,TensorFlow Developer certified.

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Cathal H.'s current company

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Intercom
Intercom
Senior Machine Learning Engineer
san francisco, california, united states
Website
intercom.io
Employees
948
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7 roles

Cathal H. work experience

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Senior Machine Learning Engineer

Current
Intercom
Oct 2022 - Present

Machine Learning Engineer

Intercom

County Dublin, Ireland

Developer Support Engineer

Intercom

Dublin, Ireland

Developer Support Engineer

Amazon

Dublin, Irelad

Oct 2011 - Feb 2016

Senior Customer Services Engineer

Openmind Networks

Dublin, Ireland

DEPLOYMENT Installed Linux OS and Application SW on Customer site and performed Customer Acceptance Testing (CAT) and support On-Site Go-Live. The deployments were for SMSC, HUB, SPAM and other SMS related products.MIGRATION Required to migrate all aspects of Operators systems from billing through to routing requirements and also re-design current implementations to improve functionality and operation.SUPPORTProvide first line, second line and day-to-day customer support. Also served as Linux support engineer for customer issues and escalation point for critical customer issues. Performed debugging on customer issues and generate RCAs. All performed in accordance with Customer SLAsTRAININGTook responsibility for implementation and re-design of customer training. This involved creating task based training top suit continually changing customer and market requirements. Performed basic and advanced training both on site and remotely.DOCUMENTATIONTook responsibility for re-design of complete document set for Consolidated Router (SMSC) product. This involved listening to customer requirements and feedback to design a usable document set that would be capable of providing task based, quick reference information to allow users to more easily understand and use the products. Designed document set to be used in conjunction with training to showcase how customers can use documentation to resolve issues and also to elicit feedback on how to improve both training and documentationTROUBLESHOOTINGDay-to-day issues involved troubleshooting variety of issues with variety of protocols including Linux, SS7, SMPP, UCP, HTTP, Bash scripting, TCP/IP, C, MySQL, LDAP. Also mentored junior members on trouble shooting process.

Mar 2007 - Oct 2011

Senior Software Design Engineer

Openmind Networks

Dublin, Ireland

ANTI-SPAM DEVELOPMENTInvolved in design, development and maintenance of Anti-Spam product for SMS market. This involved working with customers to understand market requirements, designing an Anti-Spam product to meet these requirements and related tests. The development was performed in C and also involved Python development. Also provided support for customer Go-Live.

Oct 2006 - Mar 2007

Embedded Software Engineer

Xilinx

Dublin, Ireland

DEVELOPMENTDesigned and developed Software in C and low level assembly languages to be run on Xilinx FPGAs. The role involved working with customers at all levels of the product life-cycle from requirements gathering, through to design, implementation and testing.TESTINGDeveloped software to testing the functioning of different features of the Xilinx FPGA family.

Sep 2000 - Sep 2006
Team & coworkers

Colleagues at Intercom

Other employees you can reach at intercom.io. View company contacts for 948 employees →

SH Sammie Havlicek Sammie Havlicek Colleague at IntercomChicago, Illinois, United States View → EF Erin Fairclough Bechtle☁ Erin Fairclough Bechtle☁ Colleague at IntercomWilmette, Illinois, United States View → JF James Fair James Fair Colleague at IntercomGreater Phoenix Area, United States View → KJ Kirk Johnson Kirk Johnson Colleague at IntercomOakland, California, United States View → CC Catherine Chen Catherine Chen Colleague at IntercomLondon Area, United Kingdom View → LY Leslie Y. Leslie Y. Colleague at IntercomSan Francisco Bay Area, United States View → NK Natalia K. Natalia K. Colleague at IntercomDublin, County Dublin, Ireland View → IA Irene Angeles Irene Angeles Colleague at IntercomTlanalapa, Hidalgo, Mexico View → KL Karen L. Karen L. Colleague at IntercomSan Francisco, California, United States View → AP Alicia Pintanel Alicia Pintanel Colleague at IntercomGreater Dublin, Ireland View →
5 education records

Cathal H. education

Master'S Degree, Business Analytics, 1H (First Class Honours)

Ucd Michael Smurfit Graduate Business School

Completed part-time MSc in Business Analytics at Smurfit http://www.smurfitschool.ie/ourcourses/masters/technology/mscinbusinessanalytics/

FAQ

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Quick answers generated from the profile data available on this page.

What company does Cathal H. work for?

Cathal H. works for Intercom.

What is Cathal H.'s role at Intercom?

Cathal H. is listed as Senior Machine Learning Engineer at Intercom.

Where is Cathal H. based?

Cathal H. is based in Ireland while working with Intercom.

What companies has Cathal H. worked for?

Cathal H. has worked for Intercom, Amazon, Openmind Networks, and Xilinx.

Who are Cathal H.'s colleagues at Intercom?

Cathal H.'s colleagues at Intercom include Sammie Havlicek, Erin Fairclough Bechtle☁, James Fair, Kirk Johnson, and Catherine Chen.

How can I contact Cathal H.?

You can use AeroLeads to view verified contact signals for Cathal H. at Intercom, including work email, phone, and LinkedIn data when available.

What schools did Cathal H. attend?

Cathal H. holds Master'S Degree, Business Analytics, 1H (First Class Honours) from Ucd Michael Smurfit Graduate Business School.

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