Catharina Deer Email & Phone Number

Kitchener, Canada Area

• Deployed Windows images and software updates using Microsoft System Center Configuration Manager• Became the Subject Matter Expert for the IT Asset Management System• Managed and upgraded various servers (SCCM, SCSM, FTP, RSA)

Kitchener, Ontario, Canada

• Performed updates and maintained the Microsoft System Center Configuration Manager, Microsoft System Center Service Manager and the IT Asset Management System• Created and Standardized Global Information Systems Procedures• Performed file server and JDE backups and restores• Participated in accounts and software licensing audits• Deployed and administered the 8x8 VoIP telephone system• Became the IT business focal to manage and support Christie 360

Kitchener, Canada Area

• Achieved the Dell Online Service Dispatch (DOSD) Desktop and Notebook Certifications• Built, configured, installed and deployed Windows and Mac client systems (laptops/notebooks, desktops/towers, tablets, smartphones and RF Guns) and network/business applications in support of Christie’s employee’s business requirements• Created, modified and deleted users accounts for Active Directory, iSeries, JD Edwards and Agile• Resolved technical issues by communicating with the vendors• Performed remote technical support for remote user community• Documented all the problems and the resolutions in the Global Information Systems (GIS) work order system• Performed backups and handled backup media• Maintained the software licensing and the users' hardware asset lists• Participated in the internal audit on Global Information Systems Policies and Procedures• Trained new Help Desk team members

Montreal, Canada Area

Configuration and Data Management, Business Process CRJ700/900/1000Led the Achieving Excellence Gold Standards (Operational Excellence) activities in Configuration and Data Management in developing all Key Performance IndicatorsParticipated in many Kaizen projects (continuous improvement) in reducing cycle time and increasing process cycle efficiency in Product Development and Programs (Configuration and Data Management, Engineering, Methods, Logistics, Supplier Management and Commercial Integration, Project Management, Technical Publications)Built business cases and technical requirements related to equipment, systems and process improvementsResolved aircraft certification and delivery issues rapidlyActed as a business lead and work with IT/IS in deploying Catia V5, Request Management System (RMS), computer equipment refresh, systems upgrade and provide system improvements and solutions for usersAppointed as SAP Process and System Integrator Coordinator for Manufacturing and Engineering functionsTrained and coached 50 Manufacturing Agents on the Manufacturing Tracking System to comply with the certification of the aircraftActed as a cross-functional liaison agent for the Operations Sector (Engineering, Manufacturing, Material and Part Logistics, Quality)Produced statistics and performance reportsBuilt and deployed a new Bombardier Portal for Manufacturing Mirabel Plant to comply to Audit Aircraft Configuration Verification for Manufacturing procedures and deliverablesAssisted in creating and deploying the centralized database system for CRJ700/900/1000 that answers the Manufacturing business requirements and provide visibility to the clientsTrained Manufacturing Agents and Data Management Team on the Manufacturing Tracking System to answer aircraft certification standards

System Center 2012 Configuration Manager: Concepts And Administration

Honours, Network Engineer Diploma, Network Engineer

Achieving Excellence, Lean, Kaizen (Continuous Improvement)

Sap

Certified Six Sigma Analyst (Green Belt)

Education record