Catharine Chapman Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Responsible for the direct supervision of customer facing associates, meeting the contractual commitments for client service level agreements, departmental process improvements, compiling compliance metrics for weekly internal and external management dashboards for client reporting, as well as managing inbound/outbound production to increase enrollments in power utility client’s programs.

Greater Atlanta Area

Responsibilities include frontline customer delivery for designated electricity utility industry clients. This includes verifying customer account information, representing the client’s information to the customer, persuading customer enrollment, scheduling appointments, assisting with the temperature control product technical components utilized by customers and reviewing customer’s billing information for commercial disputes. Additional responsibilities include maintaining the customer client’s backlog for appointments and enrollments, managing the 48/hr reminder calls for scheduled appointments by Honeywell Smart Grid Solutions service personnel. Additional responsibilities also included compiling and formatting management metrics for Honeywell Smart Grid Solutions customer clients, weekly internal operational performance metrics, editing and publication of technical instructional manuals, and identification & implementation of process work process improvements.