Catherine Darmawan Email & Phone Number

Greater Los Angeles Area

• Analyze data from customers to strategically improve products using MS Excel and SQL• Create test plan and document test cases for new product prior to release• Review firmware code and/or mechanical (AutoCAD) changes, perform tests, and assess risk and impact• Develop the UI/UX of smart-mirror-speaker mobile app and work with external team for consistency and functionality• Liaise with hardware/firmware engineers and program managers to identify system requirements and present improvement to customer service and marketing teams• Stay up-to-date with new testing tools and test strategies

Greater Los Angeles Area

• Deployed new product introduction to cross-functional teams, adopting APQP process across product and process design phase • Successfully led the inventory planning, material handling, and logistics of $10M worth of raw materials and finished goods for warehouse relocation in 1 week.• Developed work instructions, database, flowcharts, and train team members to strengthen the internal system and continuously improving internal process flow between different departments.• Forecasted production capacity and deployment of machines utilizing queuing theory.• Performed as a leader in 5 internal audits and implemented AS9001 Quality Management System.

Greater Los Angeles Area

• Organized shipment delivery by allocating transportation modes (road, rail, ocean, and air) and ensuring efficiency of time, cost, and space.• Inspected delay problems of shipment delivery by contacting origin, carriers, vendors, and customers within a limited time; ensuring efficifient and cost-saving delivery.• Processed 400+ inbound documentation for 400+ shipments across 50 clients from South America to U.S.• Documented reports and flow charts to standardize and understand contracts/procedures.

Berkeley, Ca

• Designed strategy for creating long-range ROI by utilizing proprietary database systems that provide precise consumer insights for category management.• Enhanced strategy development by targeting highest potential clients, deriving increased concentration of more than 15% among critical target segments.

San Francisco Bay Area

• Modeled the service expansion using regressions and combination of heuristics based on sales and customer demographic• Customized a business intelligence tool to analyze future expansion decisions

Jakarta, Indonesia

• Predicted new clients loan turnover rate and decided loan amount for customers using the Maybank metrics and reviewing their transaction history.• Validated a transactional database system of 500+ customers’ loan data and paid-to-progression status.