Catherine Darmawan Email & Phone Number

Greater Los Angeles Area

• Analyze data from customers to strategically improve products using MS Excel and SQL
• Create test plan and document test cases for new product prior to release
• Review firmware code and/or mechanical (AutoCAD) changes, perform tests, and assess risk and impact
• Develop the UI/UX of smart-mirror-speaker mobile app and work with external team for consistency and functionality
• Liaise with hardware/firmware engineers and program managers to identify system requirements and present improvement to customer service and marketing teams
• Stay up-to-date with new testing tools and test strategies

Greater Los Angeles Area

• Deployed new product introduction to cross-functional teams, adopting APQP process across product and process design phase
• Successfully led the inventory planning, material handling, and logistics of $10M worth of raw materials and finished goods for warehouse relocation in 1 week.
• Developed work instructions, database, flowcharts, and train team members to strengthen the internal system and continuously improving internal process flow between different departments.
• Forecasted production capacity and deployment of machines utilizing queuing theory.
• Performed as a leader in 5 internal audits and implemented AS9001 Quality Management System.

Greater Los Angeles Area

• Organized shipment delivery by allocating transportation modes (road, rail, ocean, and air) and ensuring efficiency of time, cost, and space.
• Inspected delay problems of shipment delivery by contacting origin, carriers, vendors, and customers within a limited time; ensuring efficifient and cost-saving delivery.
• Processed 400+ inbound documentation for 400+ shipments across 50 clients from South America to U.S.
• Documented reports and flow charts to standardize and understand contracts/procedures.

Berkeley, CA

• Designed strategy for creating long-range ROI by utilizing proprietary database systems that provide precise consumer insights for category management.
• Enhanced strategy development by targeting highest potential clients, deriving increased concentration of more than 15% among critical target segments.

San Francisco Bay Area

• Modeled the service expansion using regressions and combination of heuristics based on sales and customer demographic
• Customized a business intelligence tool to analyze future expansion decisions

Jakarta, Indonesia

• Predicted new clients loan turnover rate and decided loan amount for customers using the Maybank metrics and reviewing their transaction history.
• Validated a transactional database system of 500+ customers’ loan data and paid-to-progression status.