Catherina Cisternas Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Developed and implemented a spectrum of engaging learning initiatives tailored to adult audiences, ensuring alignment with best practices in adult learning principles and change management methodologies.- Provided strategic guidance and bespoke Learning & Development (L&D) recommendations to individuals and departments, leveraging robust data analysis, reporting insights, and comprehensive training needs assessments.- Actively supported the seamless execution of organisational change projects, ensuring staff preparedness and facilitating smooth transitions amidst evolving circumstances.- Managed the successful implementation of the Learning Management System (LMS), overseeing data collection and reporting mechanisms to optimize learning resource management and enhance employee progress tracking.- Demonstrated strong proficiency in project management, meticulously planning, organising, and executing transformative Organisational Development (OD) initiatives.- Led the implementation of the Gender Equality Action Plan, achieving notable milestones such as the automation of audit data reports, innovative training program design, and cross-organisational initiatives. These endeavors significantly contributed to fostering an inclusive and equitable workplace culture, driving positive organisational change and yielding tangible outcomes.

Ciudad Empresarial

- Oversaw end-to-end operations of multiple Government Surety Bond Programs, ensuring meticulous compliance with industry regulations and seamless execution of strategic plans.- Developed and implemented operational protocols and monitoring procedures to uphold operational integrity and optimise effectiveness, resulting in streamlined processes and enhanced program performance.- Development and implementation of an optimised Surety Bond process, utilising process mapping and value stream maps. Documented processes using Visual UML & BPVA suite software, ensuring clarity and consistency in workflow management.- Enhanced client portfolio volume by improving operational processes, conducting tailored training and inductions for interdisciplinary teams across operational, sales, and legal departments. - Reduced surety bond denials for Compliance of Criteria by an 80% through proactive operational support and monthly operating reviews conducted in collaboration with executive leadership. Participated in monthly government reviews to ensure ongoing quality and compliance.- Increased guarantee bonds collection to 98% of the client portfolio by introducing new client evaluation procedures and implementing robust backup documentation systems.- Conducted regular coaching meetings with team members, fostering open communication and providing guidance on program process implementation, expectations, and personal development.

Las Condes, Santiago, Chile

- Operated as Project Owner for Credit and Collect Surety Bond Programs, overseeing document reviews, facilitating program implementation, and coordinating comprehensive process reviews within the department.- Developed and implemented a robust management strategy to ensure compliance with regulations, eligibility criteria, and specifications of the Public Surety Bond Programs. - Increased Surety Bond collection to 95% of the client portfolio within one year of implementing the management strategy, showcasing a strong focus on results-driven initiatives.- Ensured compliance with established government program procedures by closely monitoring all activities, delivering targeted trainings, and collaborating with multiple departments to streamline processes and uphold program integrity.

Quillota, Valparaíso, Chile

- Oversaw 5 different projects, driving work progress and completion under set project targets.- Assisted in all project’s life cycle activities, from comprehensive-time and schedule management, task assignment, implementation, and validation. - Successfully conducted cost monitoring along with progress and variance reporting. Conducted month-end management of financial results, including analysis and insights.- Supported project deliverable schedules and data entry. Developed a detailed plan to monitor the project’s deliverables. Provided assurance on quality and completeness against project gating criteria. - Documented lessons learned and communicated them to relevant stakeholders to ensure continuous quality and strategy improvements.

Consultant on the project "Estimation of possible economic and social impacts of a policy of direct tax incentives for audiovisual production in Chile", National Council of Culture and Arts.Specific tasks performed:1. Recognise, characterise and compare the main international cases with tax stimulus policies for the investment of audiovisual production.2. Identify international economic data and statistics, characterising the economic and social benefits a tax stimulus policy brings to the audiovisual sector.3. Model investment cases of a standard production based on reliable data or estimates related to local, international investment, and on the possible externalities of the investment before a policy of tax incentives-benefits, providing elements to estimate the eventual multiplier effect of the public spending in the audiovisual industry.Consultant on the project, "Management and Internal Communication", Regional Government of Valparaíso. Specific tasks performed:1. Identify and describe the Communication Flows within the different departments.2. Identify and describe the Communication Tasks in the different departments.3. Systematise the Communication Processes within the different departments.4. Review and Analysis of the reports provided by the Regional Government of Valparaíso related to the Communication (Self-Assessment Report, Feedback Report).Consultant on the project “Model Design of an Execution Officer”, under Secretary of Justice Department.Specific tasks performed:1. Survey and modelling of civil procedural system processes.2. Identify and describe the tasks of each of the relevant actors in the processes raised.

Certificate Iv In Training And Assessment

Project Management Diploma, Business Administration And Management, General

Knowledge upgrades and upskill related to project management resources and methods, to effectively lead a project through from start.

Industrial Civil Engineer, Engineering/Industrial Management, Bachelor Degree

- Mentoring, Systems Information Modelling Mentor, Industrial Engineering Campus: - Creating and solving system modelling case studies.