Catherine Allison Email and Phone Number

Working remotely, I must continuously manage and develop a profitable business relationship between my branch and its core account customers to exceed budgeted sales. This is done by regular 'face to face' visits with customers and telephone/e-mail communication.I must also Identify and secure new business in my geographical area to ensure ongoing sales.Key aspects of my role include:* Managing the performance (sales and margin) of customers.* Working with National and Regional Sales Managers to develop sales* Working with the Branch manager and Branch staff to continuously improve on sales * Managing the debt performance of my customers* Developing organic sales through monitoring customer spend patterns to realise new product opportunities, including regular joint supplier customer visits * Ensuring knowledge of market trends, competitor activity and supplier performance is up to date at all times * Utilising the range of product “specialists”, central functions, and key supplier support to ensure all customers are familiar with the total product offering * Promoting and utilising the support available from Central and Branch functions to achieve the highest levels of customer service

Reporting directly to the Area Director, I provided support to 15 Jewson branches in the Glasgow area and the area director.My role was varied and my duties included:* Counter Sales, giving me the opportunity to engage in 'face to face' communication with customers* Telephone Sales, (both incoming calls and proactive outbound sales calls)* Customer service * Branch administration (quotation preperation and follow up)I also participated in running training sessions for branch staff which involved presenting a series of modules once a week across the Glasgow branch network.I was also involved in interviewing and assisting in the selection of branch trainees.

Having completed my management training, I began working as a Sales Co-ordinator for the Jewson Self Build Team (formally Wolseley UK) in May 2007. I helped set up the support function in Falkirk, which was the first of six to open. The procedures I adopted where then rolled out throughout the country. As a Self Build Sales Co-Ordinator, I took self build customers through the entire process of their project, tracking their progress and liaised with them in an attempt to secure orders for materials at each stage of their build.My duties included:* Running weekly reports* Making Initial contact with customers to introduce them to the business and highlight the services we could offer * Tracked customer projects via a Control Document * Worked as part of a team to achieve sales targets * Liaised with our suppliers regularly and often arranged customer/supplier days * Customer Care* Monitored customer credit * Maintained Customer Database * Promoted all Saint Gobain products* Worked closely with the various Jewson branches* Ensured the office ran smoothly as it was only myself and the Self Build Account Manager* Promoted new marketing promotions* Attended and assisted in Self Build Days

I began my Wolseley career in September 2005 as a graduate trainee. Whilst undertaking company management training throughout the country I was based in branch working alongside the branch manager learning the fundamentals of branch management. My duties included:* Managing branch debtors * Managing credits and disputes * Assisting in stock management * Monitoring branch sales & GP * Maintaining management & administration reports * Assisting manager with personnel issues* Internal Sales (phone, counter and email)* Cashing up and banking* Updating holiday and attendance records* Managing petty cash

I began my career with City Refrigeration as a full time receptionist. My duties included operating a 6line switchboard, mail duties alongside general administration duties.It was at this time, I decided to return to college and the company accommodated my reduced hours whilst I studied. At this time my role changed to an administrator in the call centre. I was responsible for incoming calls, logging customer service details, ensuring these were passed to and visited by an engineer within a given timescale.