Catherine Alsop Email & Phone Number

Fremantle, Western Australia, Australia

Providing support and connections for people living with psychosocial problemsCustomer Engagement with service providers and non for profit community partners

Perth, Western Australia, Australia

Handling customer problems and inquiries for centrelink

Cannington

Peedac is an Indigenous owned and operated, not for profit organisation that provides a range of services to make training, work experience and employment accessible to its clients. Position closed due to Coronavirus impact.​

Success Wa

• Working closely with people with disability and supports teams to provide planning and coordination and maximise their choice and control over the services they use (face to face and home visits)• Identifying goals and aspirations for participants living with a disability and navigating their understanding of the myplace portal and NDIS legislation• Updating the NDIS customer database and operating within various budgets, rules and legislation • Creating new plans and review plans for participants who met NDIS Access • Implementing and explaining individual plans post plan approval and reviewing individual budgets• Linking participants and non participants with community supports and services • Conducting PEDICAT and WHODAS assessments• Handling daily administration duties, reception and phone enquiries

Perth, Australia

Manage admissions across 10 aged care facilitiesManage people, workflow and processes within a busy contact centreOrganize pre-sale bookings for home care opportunitiesConduct Clinical assessments for clients entering aged care facilitiesUnderstand the different Government funds (CHSP. HAAC. HC1-4, ACFI, RESPITE)Schedule training and coaching programmes for multi sites and home care Monitor internal processes for bed occupancy, RAD/DAP, vacancies, transfers and respite periods.Update CRM and internal databasesManage referrals on My Aged Care portal Communicate with a wide range of stakeholders and family membersInitiate business development ideasManage online inquiries and provide excellent customer service

Perth, Australia

Duties include:⦁ Contacting businesses to discuss Government initiatives and solar benefits⦁ Objection handling and lead generation⦁ Maintaining KPI’s and CRM updates (Microsoft Dynamics)Achievements:Gold Star Awards for sales exceeding 100 KWH &Obtaining the highest value lead exceeding 100KWHMost Improved Performer

Perth, Australia

Duties included:⦁ Managing the Call Centre -inbound and outbound ⦁ Performance Management of staff and Team Leader⦁ Increasing revenue-Donation drives, business opportunities and charity bin collections and Grants ⦁ Organizing School presentations, GSI marketing and training procedures⦁ Managing contractual work (Breast Screen and WA Police Academy)⦁ Working with Logistics and Warehouse Managers and staff⦁ Adopting Continuous improvement strategies for current work processesAchievements:Introduced new training procedures for & new work processes and KPI’s for abled & disabled staffReason for Leaving-Personal reasons

Perth, Australia

Account Manager –Advertising /subscriptionsConstruction/infrastructure, Oil &Gas, Mining & resources, PNG region-Global & National clientsDuties included-• Sell and promote advertising and subscription options for new and existing customers (print/digital/online/maps)• Outbound/inbound phone sales PLUS face to face meetings• Relationship building and solution selling• Lead generation and cold calling• Competitor analysis/Needs analysis• Build strong relationships with all external and internal stakeholders (agencies, designers, production etc)• Maintain and update CRM Database • Work autonomously and with a team Meet monthly KPI's/budgets

West Perth

The development and hiring of a new outbound media teamManage work load allocation and workflow issues with multiple productsCRM Database management (Goldmine) Adopting lead generation strategies and business development opportunities Implementing strategic plans and initiativesReporting on key performance indicators and staff behaviourReporting and monitoring on marketing results/action plansBudgeting and CommissionsOrganizing sales campaigns to increase appointmentsTeam development and management/conflict resolutionRecruiting and training new staff as required/Firing staff that don’t meet KPI’s

Bachelor Communications & Media, Media,Photo- Journalism, Marketing, Honors

Cert 4 In Business Management

Advanced Sales Training Certificate, Selling Skills And Sales Operations

Seo / Digital Marketing, Marketing

Train The Trainer/Adult Learning Course, Adult Learning - Training

6 Week Advanced Sales Course, General Sales, Merchandising And Related Marketing Operations

Leadership And Customer Service Courses, Customer Service Management