Catherine Cunningham Email & Phone Number

Greater London, England, United Kingdom

• Provide weekly management reports on throughput and evaluation summaries from workshop, course delivery and create infographs using Canva.• Update monthly KPI reporting for MOD on service leavers moving into employment.• Respond to bespoke requests for internal reporting needs.• Worked on project to streamline the reporting and create workbooks for management team.• Created pivot table monthly to regional manager Scotland to show pre reg clients. • Track monthly using excel, clients with partial support and ensuring claim processes carried out accurately to deadlines.

• Act as lead to track centre clients affected by the switch from face-to-face delivery of workshops to virtual delivery during pandemic. Using data from internal database and created data sheet to ensure clients contacted in a timely manner and all processes are completed. • Provide assistance, advice and support own portfolio of military clients. Publicise and promote job opportunities with successful outcomes.• Key advisor working on the Senior Officer Programme providing advice and guidance on resettlement support and resources being the first point of contact for newly registered clients Created data sheet to track and modify processes specifically to this group of clients and provide reporting statistics on bookings, while continuing to support all other rank client processes.• Coach clients to extensively use the support available via company website, workshop programme, contact network, sector information, career assessment and CV builder.• Facilitate various workshops, presentations, activities and client encouragement throughout. Implement and improve the briefings displays and marketing materials used to assist clients to use the training information and website including job database.• Successfully organise, manage, update and maintain accurate records on military personnel including personal data and job finding activity adhering to GDPR.• Complemented via feedback forms and emails on organisation skills, response to requests and information provided from management, colleagues and external clients including Senior Officers.

• Advised and supported own portfolio of military clients. Publicise and promote job opportunities with successful outcomes.• Supplied training course information and host courses within the resettlement centre coordinating stock and materials required.• Coordinate and organise events including employment fairs for my region.• Maintained library of brochures assist clients researching courses• Delivered weekly training briefs as part of the workshop programme.

Personal Adviser providing work-related advice and support to lone parents, establish basic skills and assess job readiness.• Identified barriers to suitable, sustainable employment and provide appropriate help, specialist support to assist customers overcome identified barriers with continuous monitoring. • Conducted 40-minute interviews on a daily basis with lone parents on income support, completing all relevant data and security checks.• Maintained accurate records of daily activity including case loading customers to assist into training or employment.• Used initiative to create a catalogue of funded and non-funded resource for customers most common requested for training and job preferences.• Assisted in cross training new information and share training notes and written processes.

• Selected to be part of an elite team providing exceptional customer service levels to the top 20 customers with 400 plus fleet sizes. Actively chase, quote and secure orders with maximum profit. • Pro-actively look for opportunities to promote internal services and manage existing fleet requirements resulting in high levels of customer satisfaction for drivers and fleet managers with exceptional feedback.• Built up relationships with colleagues and major customers to retain the contract and increase service levels with maximum value to the company.• Used initiative to push for renewal business by using reporting, contract reviews and by managing the timing of expiry on ECOS contracts eliminating the need for modifying agreements.