Catherine Aragon

Catherine Aragon Email and Phone Number

Virtual Assistant Specializing in Operations Management & Social Media Strategies @ Alphatrends.net
Catherine Aragon's Location
Calabarzon, Philippines, Philippines
About Catherine Aragon

Hello! I'm Catherine, a dynamic Virtual Assistant with a strong focus on providing exceptional customer experiences and driving sales growth.I can help you amplify your social media presence and attract your ideal audience by developing effective content and engagement strategies. I have over 3 years of experience as a Remote Virtual Assistant. I offer a diverse range of virtual assistant skills that can contribute to your business's overall success. From managing calendars and maintaining client data to crafting compelling email marketing campaigns, handling social media management, and creating captivating content, I am well-equipped to support your sales and marketing initiatives.I am proficient in different project management tools, email marketing tools, and ticketing software systems. Moreover, I a solid experience in Customer Experience, which I can leverage to build trust and strong relationships with your prospective and current clients. I have a proven ability to deliver excellent customer support over the phone while also leveraging my sales skills to upsell and cross-sell products or services. I understand the art of effective communication and relationship building, which can have a direct impact on driving sales and maximizing customer satisfaction.I am highly dependable and flexible, and love learning and exploring new technologies.Here's a snapshot of the tools and systems I am proficient with:✅ Asana✅ Ontraport✅ Mailchimp✅ Kajabi✅ Canva✅ Google Mail✅ Google Drive✅ Microsoft Office✅ Slack✅ Zoom✅ Vimeo✅ MOJO Dialer✅ Readymode Inc Dialler✅ Trello✅ Buffer✅ Meta Business Suite✅ Various social media platformsIf you're seeking a highly skilled Virtual Assistant who can provide administrative support, exceptional customer support, and drive sales through effective communication and strategic initiatives, I'm here to collaborate with you. Let's leverage my skills to provide outstanding support to your customers, boost sales, and propel your business to new heights. Please feel free to message me to discuss how I can contribute to your success!

Catherine Aragon's Current Company Details
Alphatrends.net

Alphatrends.Net

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Virtual Assistant Specializing in Operations Management & Social Media Strategies
Catherine Aragon Work Experience Details
  • Alphatrends.Net
    Help Desk Customer Service Manager & Social Media Manager
    Alphatrends.Net Jun 2024 - Present
    United States
  • Fully Booked Designer
    General Virtual Assistant
    Fully Booked Designer Apr 2022 - Present
    Canada
    Managed all aspects of client interaction, from onboarding to offboarding, including setting up accounts, sending welcome communications, and scheduling meetings.Maintained meticulous client records, ensuring accuracy and up-to-date information.Managed email marketing campaigns, email scheduling, development of opt-in pages, and creation of automated email sequences.Managed support email inbox, promptly addressing customer inquiries and providing timely responses to ensure exceptional customer service.Managed social media accounts and Facebook Group to maintain consistent engagement.Created visually appealing graphics for various purposes, such as workbooks, and social media posts, and other marketing materials.Engaged with potential clients across multiple communication platforms, including phone calls, emails, and online messaging, to foster relationships and cultivate new business opportunities.Contributed creative ideas and solutions to enhance the effectiveness of marketing initiatives and drive business growth.Played a key role in coordinating and executing special projects and initiatives to support the overall marketing objectives of the organization.
  • Tacoma Cash Offer
    Social Media Manager
    Tacoma Cash Offer Oct 2021 - Jan 2024
    Tacoma, Washington, United States
    I create relevant content and schedule posts on different social media platforms.
  • Tacoma Cash Offer
    Appointment Setter
    Tacoma Cash Offer Jul 2020 - Aug 2022
    Tacoma, Washington, United States
    Calling leads and setting appointments with potential home sellers.
  • Global Payments Inc.
    Quality Assurance Analyst
    Global Payments Inc. Apr 2016 - May 2019
    Manila
    - Responsible for auditing calls and cases handled by Sales and Retention (Voice) and Research Operations (Back Office), respectively; United Kingdom and North America regions. - Acted as a Subject Matter Expert in these; some of the processes were missing payment queries, reconciliations, rejected bank credits, etc.- Collaborated with other counterparts in other company sites in North America and Europe to help with strategies for improving sales and customer experience.- Created trend analyses and business presentations for reviewing operating practices; facilitated executive decision making; implemented changes on SOPs where necessary.- Assessed analysts’ performances and coached them to improve performance.
  • Global Payments Inc.
    Research Analyst
    Global Payments Inc. Dec 2013 - Mar 2016
    Philippines
    - Responsible for resolving merchant inquiries through emails and phone calls;- Handled different financial processes: missing payment queries, ACH rejects, reconciliations, processed financial adjustments for merchants, etc.
  • Vxi Global Solutions, Llc
    Customer Service Specialist
    Vxi Global Solutions, Llc May 2011 - Nov 2013
    Ncr - National Capital Region, Philippines
    - Customer Service Representative for a US-based account (money transfers and prepaid cards).
  • Chungdahm Philippines
    Online English Tutor (Essay)
    Chungdahm Philippines Oct 2010 - Apr 2011
    Makati, National Capital Region, Philippines
    Tutored Korean students how to write meaningful, formal essays (in easy, average, and difficult levels) by doing grammar checks and substantial reviews.

Catherine Aragon Skills

Communication Data Analysis Customer Service Research Sales Data Management Virtual Assistance

Catherine Aragon Education Details

Frequently Asked Questions about Catherine Aragon

What company does Catherine Aragon work for?

Catherine Aragon works for Alphatrends.net

What is Catherine Aragon's role at the current company?

Catherine Aragon's current role is Virtual Assistant Specializing in Operations Management & Social Media Strategies.

What schools did Catherine Aragon attend?

Catherine Aragon attended University Of The Philippines, University Of The Philippines-Baguio.

What skills is Catherine Aragon known for?

Catherine Aragon has skills like Communication, Data Analysis, Customer Service, Research, Sales, Data Management, Virtual Assistance.

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