Catherine Artates Email and Phone Number
When you outsource Telemarketing, it is very important to choose the right culture-fit so your customers have a seamless and outstanding customer service experience. Here’s what you need to know about outsourcing your telemarketing services to VA FLIX.With VA FLIX’s friendly culture and excellent English skills, Our team of Philippine based Virtual Professionals are natural telemarketers. So much so, that the call center industry in the Philippines started with outbound sales roles and customer service voice call transactions.These days, the Philippines is not just famous for being one of the best hubs for offshore call centers across a range of industries but also a cost effective way to hire outsource employees from your company based in the US, UK or Australia.Cold Calling ServiceVA FLIX has the required skills and expertise to provide you with a quality cold calling services team. Our team of telesales representatives help our clients acquire new clients and boost your revenue. We also help clients build a healthy long-term relationship with clients with our great communication skills.B2B Cold Calling ServiceWe provide our clients with well-planned and strategic B2B cold calling services which will help companies acquire and attract new customers coming in with a quick time. We understand the target audiences thoroughly and our experienced virtual professionals ensure that we deliver not only the best quality B2B cold calling services but with a good heart.Real Estate Cold CallingCalling real estate leads require highly experienced and skilled professionals who are capable of carrying out very sensible conversations with the potential prospects of the properties. VA FLIX always ensures that your dedicated team of appointment setters leverage the latest tools and technologies along with the data provided by the client to ensure that they maximize sales of getting new listings.B2C Cold Calling SalesWe have some of the best telesales and B2C cold calling virtual experts on board who can cater to any of your needs seamlessly. We create and follow a strategic sales script which will enable us to introduce the prospective client with your services, ask necessary questions, get feedback, and set up further contact.B2B TelesalesYour dedicated team or telemarketers will call up your leads and conduct telephone campaigns to grow your brand and sales. Our proven calling strategy ensures complete coverage and successful conversion of cold leads by promoting your products and services where they are likely to buy.AND SO MUCH MORE!
Va Flix
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Client Relationship ManagerVa Flix Jan 2021 - PresentUnited States- Build relationships with key employees among customers- Create plans to address clients’ business needs- Advise clients on creating profitable processes- Schedule regular meetings with customers to ensure they are satisfied- Act as point of contact for complaints and escalate issues as appropriate- Help sales team up-sell or cross-sell services and products- Ensure both the company and clients adhere to contract terms- Study competition to find new ways to retain customers- Set sales and revenue targets and work diligently to meet them- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
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Website AdministratorKlevrleads Sep 2020 - PresentReno, Nevada, United States- To get a website running, web admins must set up a web host, configure access for users, establish news and mail servers, and seamlessly connect databases and other back-end components. They’re responsible for familiarizing clients with the website and making sure it functions smoothly.- Web admins constantly evaluate website performance by checking metrics such as loading time and memory consumption. Going beyond the technical aspects, they also assess user feedback, effectiveness, and traffic, even exploring marketing techniques such as newsletters and SEO to draw more users into the website.- Websites require constant maintenance after setup. No matter how robust a site is, it’s never a one-time job, and web admins must be proactive when addressing user concerns and resolving bugs. Additionally, upgrades and improvements are inevitable in the fast-paced world of tech, so it’s up to web admins to integrate these advances.- Web admins work directly with code and often update webpages to add content or tweak the layout. For large-scale changes such as expanding the website, they create new web pages based on wireframes, which they may design themselves.- Because of our familiarity with the website and their role in updating it, web admins contribute to the development of a website’s structure. They set basic standards for both graphics and content, checking for quality before uploading components. -
Sales Service RepresentativeBubbly Sep 2018 - PresentUnited States- Serves customers by providing product and service information and resolving product and service problems.- Attracts potential customers by answering product and service questions and suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.- Maintains financial accounts by processing customer adjustments.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed. -
Executive AssistantThe Happy Entrepreneur Network Jan 2021 - May 2021Seattle, Washington, United States- Perform various administrative tasks, including answering emails, Cold Calling, scheduling meetings and making appointment arrangements.- Assisting Other Contractors (Assisting Other Virtual Assistants) -
Senior Customer Service AssociateConvergys Oct 2011 - Sep 2018Baguio City, Cordillera Admin Region, Philippines- Listening to customers’ concerns and handling complaints and returns- Giving detailed explanations of services or products- Working with a sales team to create better methods to address customer complaints- Reviewing customer accounts and transactions while resolving issues- Communicating with customers in-person, through email or chat, over the phone or on social media- Receiving orders, calculating charges and processing payments- Monitoring customer satisfaction levels- Referring customers to superiors when necessary
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Customer Service SpecialistVxi Global Solutions, Llc Dec 2008 - Mar 2009Pasig, National Capital Region, Philippines- Respond to customer queries in a timely and accurate way, via phone, email or chat- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Assist in training junior Customer Support Representatives -
Technical Support ProfessionalEra Solutions May 1998 - Sep 2007Pasig, National Capital Region, Philippines- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved- Act as the initial point of contact for all computer and system related concerns from clients or other employees- Assist management in creating training materials pertaining to computer troubleshooting and usage- Organize and file documentation pertaining to warranties and instructional guides for computer hardware- Maintain a working log detailing all required system updates, as well as the date of completion- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems- Resolve technical issues related to network interruptions- Actively update, maintain and monitor all aspects of computer networks
Catherine Artates Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Catherine Artates
What company does Catherine Artates work for?
Catherine Artates works for Va Flix
What is Catherine Artates's role at the current company?
Catherine Artates's current role is 16 Years of Experience in Customer Service, Appointment Setting and Telemarketing | Client Relations Manager | Website Administration | Executive Virtual Assistant.
What schools did Catherine Artates attend?
Catherine Artates attended University Of Baguio.
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Catherine Artates
Administrative Assistant//Virtual Assistant/Recruiter/Customer Service ExpertBaguio City -
catherine artates
Philippines -
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