Catherine Artates Email & Phone Number

United States

- Build relationships with key employees among customers- Create plans to address clients’ business needs- Advise clients on creating profitable processes- Schedule regular meetings with customers to ensure they are satisfied- Act as point of contact for complaints and escalate issues as appropriate- Help sales team up-sell or cross-sell services and products- Ensure both the company and clients adhere to contract terms- Study competition to find new ways to retain customers- Set sales and revenue targets and work diligently to meet them- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Reno, Nevada, United States

- To get a website running, web admins must set up a web host, configure access for users, establish news and mail servers, and seamlessly connect databases and other back-end components. They’re responsible for familiarizing clients with the website and making sure it functions smoothly.- Web admins constantly evaluate website performance by checking metrics such as loading time and memory consumption. Going beyond the technical aspects, they also assess user feedback, effectiveness, and traffic, even exploring marketing techniques such as newsletters and SEO to draw more users into the website.- Websites require constant maintenance after setup. No matter how robust a site is, it’s never a one-time job, and web admins must be proactive when addressing user concerns and resolving bugs. Additionally, upgrades and improvements are inevitable in the fast-paced world of tech, so it’s up to web admins to integrate these advances.- Web admins work directly with code and often update webpages to add content or tweak the layout. For large-scale changes such as expanding the website, they create new web pages based on wireframes, which they may design themselves.- Because of our familiarity with the website and their role in updating it, web admins contribute to the development of a website’s structure. They set basic standards for both graphics and content, checking for quality before uploading components.

United States

- Serves customers by providing product and service information and resolving product and service problems.- Attracts potential customers by answering product and service questions and suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.- Maintains financial accounts by processing customer adjustments.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.

Seattle, Washington, United States

- Perform various administrative tasks, including answering emails, Cold Calling, scheduling meetings and making appointment arrangements.- Assisting Other Contractors (Assisting Other Virtual Assistants)

Baguio City, Cordillera Admin Region, Philippines

- Listening to customers’ concerns and handling complaints and returns- Giving detailed explanations of services or products- Working with a sales team to create better methods to address customer complaints- Reviewing customer accounts and transactions while resolving issues- Communicating with customers in-person, through email or chat, over the phone or on social media- Receiving orders, calculating charges and processing payments- Monitoring customer satisfaction levels- Referring customers to superiors when necessary

Pasig, National Capital Region, Philippines

- Respond to customer queries in a timely and accurate way, via phone, email or chat- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Assist in training junior Customer Support Representatives

Pasig, National Capital Region, Philippines

- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved- Act as the initial point of contact for all computer and system related concerns from clients or other employees- Assist management in creating training materials pertaining to computer troubleshooting and usage- Organize and file documentation pertaining to warranties and instructional guides for computer hardware- Maintain a working log detailing all required system updates, as well as the date of completion- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems- Resolve technical issues related to network interruptions- Actively update, maintain and monitor all aspects of computer networks