Catherine Beeler Email & Phone Number

Colorado Springs, Co, Us

Houston, Texas

-Created a streamlined onboarding process that decreased the onboarding timeline for new hires by 2 weeks and boosted new representative retention by 10%-Implemented a system for streamlined record keeping to increase efficiency by 30%-Exceeded communication expectations and metrics by 25%

Colorado Springs, Colorado Area

-Handled all customer issues and complaints decreasing revenue loss by 20%-Achieved 98% order accuracy, over a 30% accuracy increase from years prior, equating to 15% of the store's overall annual profit recouped -Implemented a filing system and POS training that improved staff efficiency in client interactions by 10%-Collaborated with Sales Manager to implement new sales approach which increased revenue by 30% over best sales year to date-Increased revenue generating partnerships by 20% with 100% retention in current partnership relations

Lindale, Tx

-Executed 32 banquet events in 32 cities negotiating an overall 15% cost decrease for budget-Increased donor partnerships retention by 30% from the previous season and saw an additional 5% increase in new partnerships-Responsible for maintaining a high profile partnership for the Executive Director that exceeded budget by 40%

-Managed a team of 12 who achieved 10% increase in volunteer recruitment over 31 national events-Implemented new system enhancements to turn around a 4 year output decline resulting in a 50% productivity increase-Achieved a 17% increase in new donor partnerships from the previous season

-Achieved 30% decrease in attrition by training and coaching 80+ interns (ages 18-23) on behavioral goals. -Implemented a system to increase communication flow by 70% for 3 onsite youth events (ages 12-18) with 1,500 people in attendance

Proven communication skills demonstrated through weekly training sessions delivered to a group of 10 interns over the course of 50 weeksManaged a team of 5 responsible for the recruitment of interns comprising 13% of the ministry’s annual budgetEarned a promotion to manage escalation calls

Multitasking demonstrated by planning and coordinating the President’s rigorous schedule where 85% of time spent was domestic and international travelManaged merchandise and promotional product shipments to 50% of all travel locations both domestic and international Managed 3 other assistants (ages 17-22) responsible for all office operations, scheduling, and media presence