Catherine C. Email & Phone Number

Acted as the main point of contact on the Finance Helpdesk. Assisted and resolved issues related to billing and e-billing and escalated when required. Provided a high level of customer service and communicated with colleagues in a timely manner. Functioned as acting Head of Finance during absences.

Bristol, England, United Kingdom

Provided first-rate office and administrative support to the Bristol office of a global LLP with efficiency and zeal. Ensured the front-of-house service provided to clients was of the highest standard to maintain and build relationships. Worked with the HR team to ensure office compliance on health & safety matters and the legal requirements associated with them (e.g. enforcing Covid-19 changes as per risk assessment). Creatively organised and led charity fundraising events and spearheaded initiatives in the Diversity and Inclusivity Team. Carefully checked and managed all post and communications with extremely commercially sensitive data, ranging from business invoices to grant certificates for patents. Closely liaised with building management - attending tenant meetings and reporting any maintenance issues. Assisted various teams throughout the business in an ad hoc role, swiftly digesting and applying new information and skills. For example: processing invoices for the Accounts department and assisting with the archiving of trademark cases with the Trademark team.

Sydney, Australia

● Undertook regulatory support work for the Environmental Health & Building Regulation and Building Certification units to enable the efficient running of the departments.● Meticulously provided high-level administrative support to departments undertaking regulatory investigations and audits consistent with legislation and in the public interest.● Processed and logged tasks associated with the State Debt Recovery Office (SDRO), state regulated Notices and Orders and assisted in the enforcement of fire regulations.● Carefully drafted letters, legal documents, reports and other documents logically and concisely.● Provided a high level of computer literacy to maintain and update registers and databases over the multiple programmes of three merging Councils. ● Successfully trained the succeeding staff member in order to ensure a smooth transition after completion of my Working Holiday Visa.

Sydney, New South Wales, Australia

Sensitively acted as the first point of contact for clinical clients, working closely with the Relationship Management, Business Development and Account Management teams. Supported the CEO and senior managers with client relations processing information using ACE.Assisted the Marketing team with creating and coordinating marketing materials ensuring they adhered to brand guidelines.Maintained and updated filing systems and databases for the Marketing, Clinical Services and Client Services teams. Regularly worked independently and provided varied administrative assistance to the Sydney national head office, Brisbane and Melbourne offices.Coordinated internal functions and organised staff socials for all departments.Accurately logged all marketing material orders and supervised the processing of bulk shipments.Carefully provided a professional and functional working environment for the head office.

Bristol, United Kingdom

• Efficiently responded to emergencies by liaising with a variety of internal and external personnel. • Sensitively handled the most serious of incidents (e.g. student deaths) with pace and composure whilst simultaneously keeping the affected individuals calm and safe.• Attentively discerned my team’s strengths and weaknesses which enabled me to delegate responsibilities as per an individual’s expertise. This has rendered a more efficient service overall. • My confidence in the role has enabled me to train new or existing staff. This has boosted team morale and thus increased productivity. • Frequently displayed leadership and abilities to work independently when faced with significant staff shortages. • Succinctly and clearly communicated large amounts of information in a professional but friendly manner. • Performed well enough to meet and exceed targets, warranting monetary bonuses. • Accurately documented and logged student issues using Microsoft Office and Unite-wide data software.

Bristol, United Kingdom

• Large project which required researchers and archivists to assist in the preparation of an exhibition. This was a part of a larger event marking the 40th anniversary of Artspace. • Received intensive training on archiving, conservation and record-keeping. Successfully understood and applied these news skills in a very short period of time. • Confidently operated and maintained a cataloguing system. • Meticulously researched through, and gleaned relevant information from, a collection of historical documents (e.g. photographs, letters, applications). This strengthened my attention to detail. • Carefully handled protected documents and took relevant precautionary measures to ensure the preservation of the article’s quality (e.g. ensuring our materials did not damage the articles).

Bristol, United Kingdom

• Effectively set-up a variety of exhibitions according to the needs of the artist. • Liaised with artists and the curator as to how best to present the work. • Quickly researched and retained large amounts of information pertaining to each piece of the exhibition, the reasons for its creation and the artist themselves. • Quickly identified situations which threatened the sanctity of the artwork and responded accordingly.• Example exhibitions: Bristol Death Exhibition.

Bristol

• Four-week intensive placement at a four-star hotel. • Successfully conducted administration in a range of departments: from hotel bookings to the accounts department. • Collaborated closely with the hotel manager to input important and complex data (e.g. daily accounts, credit card cancellations).• Rapidly developed strong customer service skills by constantly interacting with paying customers on reception and in the food and beverages department. • Effectively tailored my communication to professional standard when presenting events to high-profile businesses (e.g. EDF, Estée Lauder). • Strengthened abilities to make effective decisions in a fast-paced environment.

Oxford, United Kingdom

• Carefully handled and inspected a collection of some 300,000 coins, pertaining to a range of time periods and cultures, to render the collection freely available online. • Quickly studied and retained large amounts of information necessary to give engaging tours and informed answers. • Trained on the world-leading Smart Data-Capture system. • Accurately delivered information on Samurai culture, origami and Japanese artwork to over 150 members of the public. • Ensured the smooth-running and customer satisfaction of all events for a range of customers (including children and vulnerable adults).

Bachelor’S Degree, History/History Of Art

• Demonstrated rigorous analysis and an aptitude for processing large amounts of complicated information when writing my essays.

A-Levels & Gcses

• A-levels: Art; English; and History. • GCSEs: 16.5 A*-B (including English, Mathematics and Science). • Carefully managed an ambitious.