Catherine Castillo Email and Phone Number

- Conducted 2-3 concurrent custom market assessments and projections to inform health systems’ strategic and facility master plans; generate insights through data analysis and interviews with C-suite and department leads; deliver recommendations to steering committee and board members through in-person and virtual presentations and custom reports• Created custom models for clients’ strategic initiatives and firm’s thought leadership (e.g., market disruption due to COVID-19)• Supervised, trained, and delegated tasks to entry-level strategic planning analyst and two summer interns• Provided subject matter expertise and user interface feedback to team developing healthcare strategic planning SaaS platform• Created Healthcare 101 course to educate our firm’s architects, designers, and software developers

• Led project management activities across multiple clients and prospects in a rapidly changing environment, including research, data analysis, proposal writing, creation of work plans, meeting materials, reports and presentations • Supported client PMO in development, review, and delivery of risk-based provider contracts between large health system and over 150 network partners to distribute $11M in Medicaid waiver program (DSRIP) funds; outlined discrete metrics for each partner type to contribute to the network’s collective performance on reporting and outcomes measures set by state• Developed an original incentive model for the network’s Medicaid Health Homes partners (providers of intensive care management services for members with chronic conditions) to increase member enrollment and improve care quality• Managed planning for firm’s inaugural population health conference, including agenda setting, panel content development, speaker invitations and communication, marketing, and registration; solicited input directly from EVPs and CEO• Led and supported business development activities (e.g., brand standardization, quality, training, knowledge management)

• Advised over 50 domestic hospitals, health systems, and ACO executives, administrators, and physician leaders on care management program development and implementation of population health strategic initiatives across the continuum• Assessed and provided custom recommendations for improving care management model; collected and analyzed quantitative and qualitative data through online surveys for all staff and phone interviews with select leaders • Researched and synthesized best practices for care team staffing, screening, care coordination, patient engagement and adherence, chronic disease management, and community partnerships to address social determinants of health• Managed 3-5 research projects and custom assessments at a time with 2-6 month timelines; conducted 10+ interviews per project; presented findings through original reports, toolkits, presentations, webconferences, blog posts, and ad hoc calls

• Secured executive buy-in to prioritize the development of a firm-wide diversity and inclusion strategy• Advised leadership on plans to establish new recruitment and evaluation initiatives to diversify workforce and improve employee satisfaction• Developed and led new training on diversity and inclusion for new hires and health disparities course for existing employees• Founded the first People of Color Affinity Group to provide a safe space for community building, professional development, and the growth of ideas to improve the company culture• Founded and led the Health Disparities Initiative, a pro-bono research team of 10 analysts to educate health system executives on the business case for reducing racial and ethnic health disparities and identify best practices on topics including community partnerships, cultural competency, and interpreter services

• Advised C-suite and administrative leaders in over 35 domestic and international health systems on strategic planning, program growth strategy, technology investment, and quality improvement; specialized in the oncology service line• Analyzed billing/utilization data and stakeholder interviews to inform custom assessments including financial, market, and programmatic SWOT analyses; recommended next steps to close gaps, improve outcomes, and capture more market share• Researched and presented forecasting and trends on radiation therapy technologies to over 200 industry leaders

- Created the one-year high school biology curriculum and bi-monthly standardized exams for all KIPP Houston district high schools, aligned to state and national standards/objectives- Lead and support a team of 7 biology teachers through data analysis of exam results, sharing of resources and development of best practices

- Instructed and supported 120 high school students per year, through rigorous, multimodal and interactive lessons that involve the application of learning to problem-solving, discussions, projects and laboratory work- Motivated and trained the Class of 2015 to achieve 98% passing rate on inaugural Texas Biology End of Course Exam- Created and developed the first systems, procedures, expectations and culture of the school in collaboration with founding team