Catherine (Cat) Lang Email & Phone Number

San Francisco, California, Us

One of the toughest career decisions I've had to make because I loved LOVED my job and team at ServiceNow. But it was time to take a step back and rediscover my home, friends, and personal life. Ready to get back at it in 2024!

Santa Clara, Ca, Us

I successfully grew the Customer Education and Partner Enablement business, surpassing financial targets and significantly expanding the pool of skilled professionals available for hire. Through innovative strategies, we witnessed a remarkable increase in engaged students, skyrocketing from 25,000 to over 500,000 annually. I spearheaded the development of a cutting-edge ServiceNow platform-based learning experience, along with performance-based assessment and advanced credentialing programs. Additionally, I launched RiseUp with ServiceNow, revolutionizing the way education programs equip individuals with the necessary skills for current and future careers. I collaborated with key leaders to design impactful customer success products and packages, incorporating customer education and certification offerings into the core of each customer engagement. Moreover, I provided strategic consultation to clients for talent enablement and transformation, ensuring future skills requirements are met. Lastly, my dedication to fostering a diverse and inclusive environment was demonstrated through my role as Co-chair in the Pride employee belonging group and my commitment to representing the Customer organization in diversity matters.

Santa Clara, Ca, Us

Alexandria, Va, Us

Revolutionized the customer-facing Change Enablement practice, introducing new collateral, products, programs, and sales support that facilitated a 10x increase in quarterly revenue within six months. Led the rollout of a new talent management program by introducing diversity and inclusion metrics and increasing personnel training. Initiated a benefits review process that resulted in increased maternity, parental, and adoption benefits in the US and Europe. Developed and managed first comprehensive HR and L&D operational budget. Collaborated with CFO on long-term people-based cost models and strategy.Led product development to modernize and grow the Topcoder Marketplace and tool set; led the development and rollout of self-service crowdsourcing which became the fastest growing revenue source.Established and implemented a persona-based learning path design and development methodology to support role-based training programs. Achieved ~75% employee participation in new training programs within one year.

Led the expansion of the training catalog to include learning plans for all Google Enterprise products, encompassing sales, marketing, support, deployment, and customer success management.Designed and spearheaded the implementation of the community-facing information architecture to integrate cross-company communication, asset library, and training programs.Produced a performance-based credential program to establish measurable training milestones that provided indications of global partner capabilities. Architected a multi-tier enablement program for Google Apps sales reps.Directed the implementation of a learning management system (LMS), including a custom interface and SSO integration to Google Apps.

San Francisco, California, Us

Drove global sales, delivery infrastructure, and training partner ecosystem to achieve 25%+ year-over -year (YOY) P&L growth and margin contribution targets. Created region-based forecasting and expense management models. Transformed the financial models and resource allocations to reflect the transition to self-service and reseller-based sales and delivery, including offshore and contract resource pool.Established training product and programs roadmap to drive 75%+ YOY consumption growth; introduced a subscription-based product line to transform training to product-based revenue model.Designed a customer loyalty process to ensure exceptional customer satisfaction ratings and established training as a primary driver in company NPS.Delivered executive oversight and direction to all training and customer support-related portals and websites, consistently providing a high-quality self-service experience for all customers.Developed a training innovation lab to promote and enhance thought leadership, with sample programs including Academic Alliances, gamification of Certified Instructor program, tablets in the classroom initiative, and Training Alumni and Certified Professionals communities.Provided localization, source control, and Agile course production capabilities to the broader customer-facing organization.

San Francisco, California, Us

Newbury, Berkshire, Gb

Doctor Of Education - Edd, Organizational Change And Leadership

Advanced Management Program

Bachelor'S Degree