1. Responsible for collating and archiving hotel associate personnel files; in charge of personnel files and any updates change input Landa system; For hires, termination of the relevant procedures, responsible for statistics and apply monthly new recruits of the social security card, on a regular basis for new recruits the labor contract stamped application, issuance and former employees issued as proof of resignation; Promotion associate responsible for its registration, transfer of work/salary change notification, pasting posters of promotion.2. Approval document to follow up the situation and ensure the signed documents as scheduled signing; Probation of associate to assess the collection, signing up the evaluation after completion of the probation; Collect the invoices of health check and express reimbursement for associate who passed the probation; During monthly attendance period, get ready of attendance sheet, deal with abnormal phenomenon in Landa system and information submitted in the required attendance 3. Sort out monthly birthday list, prepared a birthday card and assist birthday activities hosted on hotel; monthly check whether you need stationery or the required medicines to purchase etc; Monthly locker checks ;Every quarter statistics associate amount of health certificate expired, organization hospital do medical examination at hotel for associate.4. Responsible for notifying the recruitment process, candidates who in order to ensure the smooth progress of recruitment, assisting hiring managers to interview the interviewer, making offer , notify candidates who successfully apply for entry interview and make the procedure of hires.

1. Responsible for communication with the guests, handle complaints and demands, according to hotel standard to operated procedures related to the maximum extent to meet the guests to perform regional services, such as: greet VIP, order flowers, send birthday cards, etc2. Before VIP arrival, the room has been completed to determine the standard settings, for example: gifts have been placed, flowers have been sent , Room service, Housekeeping, and Engineering and other departments to work together for the needs, When VIP arrival, accompany with guests to room, explaining the hotel and room facilities to help during their stay. Regularly patrol the lobby, offers assistance for the guest initiatively.3. Maintain a good relationship with VIP guests and long-stay guests during their stay, beat courtesy telephone consulted, providing them with information about the hotel services and local attractions introduced, to deal with their special requirements such as: Restaurant location and limousine service. Polite, efficient handling guests 'needs and complaints, if necessary, to the relevant personnel to provide guidance to ensure guest satisfaction. Record all guests' needs and complaints for further tracking.4． When checking out VIP carried out farewell, asked about the situation during your stay, invite them to the next visit, if necessary, to help them book the next reservation. Gather guest’s opinions in order to grasp the feedback they suffered during the stay, analyzed and summarized their feeling, provided reasonable suggestions5. During the high occupancy rate, assist the front desk and executive floor to help to check in, checkout and handling guests special requirements