Catherine Chizi Email and Phone Number
Customer Service Specialist with an extensive experience in hospitality environment. An individual highly skilled at handling all aspects of client interaction. A selfmotivated team player with excellent communication skills who understand theimportance of being available to assist the company in achieving its overall mission.I have also prior experience in Guidance and Counselling. Privileged to work with a few organizations in helping the community. My goal is to become a valuable mutual asset by providing efficient customer service and counselling expertise contributing effectively to organizational success.Competencies: Ms. Word, Ms. Excel, Power-point, Reporting, Team Management, Customer Management.Contact InfoEmail: katechizi12@gmail.comMobile: +971 529394752
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Onboarding SpecialistVacationer Dubai Apr 2024 - PresentUae -
Customer Service SpecialistEmrill Services Llc Jul 2017 - Jul 2024Dubai, United Arab EmiratesMaintaining a positive, empathetic, and professional attitude towardcustomers at all times.- Responding promptly to customer inquiries.-Communicate with customers through various channels- Acknowledging and resolving customer complaints.- Processing orders, forms, applications, and requests- Maintaining office efficiency by planning and implementing officesystems, layouts, and equipment procurement.- Keeping records of customer interactions… Show more Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.- Responding promptly to customer inquiries.-Communicate with customers through various channels- Acknowledging and resolving customer complaints.- Processing orders, forms, applications, and requests- Maintaining office efficiency by planning and implementing officesystems, layouts, and equipment procurement.- Keeping records of customer interactions, transactions,comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer serviceprocess.- Ensure customer satisfaction and provide professional customersupport.- Build sustainable relationships of trust through open and interactivecommunication.- Following communication procedures, guidelines, and policies. Show less -
Reservations AgentSarova Hotels Dec 2015 - Jun 2017Nairobi County, KenyaAssisted and advised customers who may be choosing from a variety of traveloptions.- Made reservations for customers based on their various requirements andbudgetary allowances.- Checked the availability of accommodation or transportation on the customers’desired travel dates.- Helped plan travel itineraries by suggesting local tourist attractions and placesof interest.- Processed payments and sent confirmation details to customers.- Sorted out any issues… Show more Assisted and advised customers who may be choosing from a variety of traveloptions.- Made reservations for customers based on their various requirements andbudgetary allowances.- Checked the availability of accommodation or transportation on the customers’desired travel dates.- Helped plan travel itineraries by suggesting local tourist attractions and placesof interest.- Processed payments and sent confirmation details to customers.- Sorted out any issues that may arise with bookings orreservations.- Sold and promoted reservation services.- Answered any questions customers might have about the reservation process.- Up-selling, when appropriate, by informing customers of additional services Show less -
Guidance CounselorTechnical University Of Mombasa May 2013 - Dec 2015Mombasa KenyaDevelop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoringFoster equal opportunity practices and encourage students’ associationPay attention to cultural or societal differences in dealing with the studentsConduct group or individual counseling sessions to assist students with problems or concernsAssess students’ attributes (KSAOs) and help them realise their strengthsEvaluate the progress of students and reinforce… Show more Develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoringFoster equal opportunity practices and encourage students’ associationPay attention to cultural or societal differences in dealing with the studentsConduct group or individual counseling sessions to assist students with problems or concernsAssess students’ attributes (KSAOs) and help them realise their strengthsEvaluate the progress of students and reinforce the sense of accomplishmentIdentify behavioral problems or at-risk students and act appropriatelyCooperate with parents and teachers as well as other interested partiesComplete assessments and tests, analyse results and provide feedbackStudy and update student recordsPrepare and present reviews on progress Show less
Catherine Chizi Skills
Catherine Chizi Education Details
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Technical University Of MombasaCounseling Psychology
Frequently Asked Questions about Catherine Chizi
What company does Catherine Chizi work for?
Catherine Chizi works for Vacationer Dubai
What is Catherine Chizi's role at the current company?
Catherine Chizi's current role is Customer Service| Reservations Executive| Counseling and project management.
What schools did Catherine Chizi attend?
Catherine Chizi attended Technical University Of Mombasa.
What skills is Catherine Chizi known for?
Catherine Chizi has skills like Field Work, Project Management, Counseling Psychology.
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