Catherine Chizi

Catherine Chizi Email and Phone Number

Customer Service| Reservations Executive| Counseling and project management @ Vacationer Dubai
Catherine Chizi's Location
Dubai, United Arab Emirates, United Arab Emirates
About Catherine Chizi

Customer Service Specialist with an extensive experience in hospitality environment. An individual highly skilled at handling all aspects of client interaction. A selfmotivated team player with excellent communication skills who understand theimportance of being available to assist the company in achieving its overall mission.I have also prior experience in Guidance and Counselling. Privileged to work with a few organizations in helping the community. My goal is to become a valuable mutual asset by providing efficient customer service and counselling expertise contributing effectively to organizational success.Competencies: Ms. Word, Ms. Excel, Power-point, Reporting, Team Management, Customer Management.Contact InfoEmail: katechizi12@gmail.comMobile: +971 529394752

Catherine Chizi's Current Company Details
Vacationer Dubai

Vacationer Dubai

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Customer Service| Reservations Executive| Counseling and project management
Catherine Chizi Work Experience Details
  • Vacationer Dubai
    Onboarding Specialist
    Vacationer Dubai Apr 2024 - Present
    Uae
  • Emrill Services Llc
    Customer Service Specialist
    Emrill Services Llc Jul 2017 - Jul 2024
    Dubai, United Arab Emirates
    Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.- Responding promptly to customer inquiries.-Communicate with customers through various channels- Acknowledging and resolving customer complaints.- Processing orders, forms, applications, and requests- Maintaining office efficiency by planning and implementing officesystems, layouts, and equipment procurement.- Keeping records of customer interactions… Show more Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.- Responding promptly to customer inquiries.-Communicate with customers through various channels- Acknowledging and resolving customer complaints.- Processing orders, forms, applications, and requests- Maintaining office efficiency by planning and implementing officesystems, layouts, and equipment procurement.- Keeping records of customer interactions, transactions,comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer serviceprocess.- Ensure customer satisfaction and provide professional customersupport.- Build sustainable relationships of trust through open and interactivecommunication.- Following communication procedures, guidelines, and policies. Show less
  • Sarova Hotels
    Reservations Agent
    Sarova Hotels Dec 2015 - Jun 2017
    Nairobi County, Kenya
    Assisted and advised customers who may be choosing from a variety of traveloptions.- Made reservations for customers based on their various requirements andbudgetary allowances.- Checked the availability of accommodation or transportation on the customers’desired travel dates.- Helped plan travel itineraries by suggesting local tourist attractions and placesof interest.- Processed payments and sent confirmation details to customers.- Sorted out any issues… Show more Assisted and advised customers who may be choosing from a variety of traveloptions.- Made reservations for customers based on their various requirements andbudgetary allowances.- Checked the availability of accommodation or transportation on the customers’desired travel dates.- Helped plan travel itineraries by suggesting local tourist attractions and placesof interest.- Processed payments and sent confirmation details to customers.- Sorted out any issues that may arise with bookings orreservations.- Sold and promoted reservation services.- Answered any questions customers might have about the reservation process.- Up-selling, when appropriate, by informing customers of additional services Show less
  • Technical University Of Mombasa
    Guidance Counselor
    Technical University Of Mombasa May 2013 - Dec 2015
    Mombasa Kenya
    Develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoringFoster equal opportunity practices and encourage students’ associationPay attention to cultural or societal differences in dealing with the studentsConduct group or individual counseling sessions to assist students with problems or concernsAssess students’ attributes (KSAOs) and help them realise their strengthsEvaluate the progress of students and reinforce… Show more Develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoringFoster equal opportunity practices and encourage students’ associationPay attention to cultural or societal differences in dealing with the studentsConduct group or individual counseling sessions to assist students with problems or concernsAssess students’ attributes (KSAOs) and help them realise their strengthsEvaluate the progress of students and reinforce the sense of accomplishmentIdentify behavioral problems or at-risk students and act appropriatelyCooperate with parents and teachers as well as other interested partiesComplete assessments and tests, analyse results and provide feedbackStudy and update student recordsPrepare and present reviews on progress Show less

Catherine Chizi Skills

Field Work Project Management Counseling Psychology

Catherine Chizi Education Details

  • Technical University Of Mombasa
    Technical University Of Mombasa
    Counseling Psychology

Frequently Asked Questions about Catherine Chizi

What company does Catherine Chizi work for?

Catherine Chizi works for Vacationer Dubai

What is Catherine Chizi's role at the current company?

Catherine Chizi's current role is Customer Service| Reservations Executive| Counseling and project management.

What schools did Catherine Chizi attend?

Catherine Chizi attended Technical University Of Mombasa.

What skills is Catherine Chizi known for?

Catherine Chizi has skills like Field Work, Project Management, Counseling Psychology.

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