Catherine Chong Email and Phone Number

Manage and oversee company document control activities, ensuring accuracy, quality, and integrity.Support QA documentation change control and ensure compliance with internal and external standards.Provide training on records management procedures, including documentation, retention, retrieval, and disaster recovery.Generate month-end metric reports and serve as the functional owner for the ETQ - Document Control module.Lead and manage process improvement projects to streamline document control procedures and enhance operational efficiency.Act as a team player by encouraging collaboration and standing up for team members, contributing to a positive work environment.

Facilitated multi-divisional projects through effective collaboration and communication across departments.Developed and delivered Statements of Work (SOW), maintained timesheets, and managed documentation for project tracking.Liaised with vendors, customers, and internal teams to ensure smooth project execution and on-time delivery.Created and delivered robust PM metrics to streamline business operations and improve overall efficiency.

Enhanced vendor transitions and operational efficiency through the establishment of new Service Level Agreements (SLAs).Managed the museum ticketing system and implemented cost-saving initiatives to optimize ITSM platform operations.Established performance benchmarks to support continuous improvement and drive positive team and vendor relations.

Supported the improvement of Order-to-Cash (OTC) flow within the Asia Pacific region, providing high-standard user support.Led a 3PL project to enhance inventory levels and communication processes, ensuring seamless operations.Managed SAP implementation within the Asia Pacific region, navigating global time zones for coordinated project success.Compiled and produced detailed documentation to support information system projects and facilitate business process improvements.