Assisted guests in-stores, presented product information, presented park information, and answered any question presented by the guest. Assisted coordinators in keeping stores show ready at all times.

Developed and tracked individual weekly sales goals based on monthly store-wide goals set by head office, employee work schedules, and sales performance records.Utilized KWI commerce platform to manage inventory, order management, eCommerce, CRM, and customer experience.Analyzed cash register records to identify concerns and provided individualized guidance and team-selling to ensure they meet sales goals. Conducted performance improvement meeting with employee with attendance policy compliance and performance concerns, gave the employee oral warning, and presented report to district manager. Oversaw employee compliance with store policies regarding sensitive information and keys.

Ranked in the top 3 of all sales associates every month.Assisted customers in-store, presented product information, resolved issues, and answered questions.

Managed office operations and organized digital files for accountants to prepare Federal and State personal income and company tax returns. Collected information and documents from clients including W-2 and W-4 tax forms and supporting materials.

Responded to inquiries from parents and potential students about college admissions and campus life in person, over phone, and on social media.Scheduled campus tours for families and groups visiting from high schools and summer camps.Performed accurate data entry into student portal of university database and tracked all communications.