• Developing e-Learning courses for Liquified Natural Gas (LNG) clients.• Creating Facilitator guides for Instructor-Led Training (ILT).• Collaborating with Subject Matter Experts and Project Managers to deliver quality materials within established time frames.

• Provided service on short-term projects in instructional design, technical writing, and editing for various clients• Developed e-Learning modules, blending interactive design with technical writing to enhance user engagement and knowledge retention• Collaborated with Subject Matter Experts and team stakeholders throughout the design and development process• Conducted in-depth needs assessments to tailor instructional design• Managed projects from initial draft to final production using the ADDIE design method• Developed storyboards for new course materials for a financial services client• Developed numerous e-Learning courses based on medical seminars, timing interactions on the course slides to match client's audio narration• Created a series of courses for a liquid natural gas client that included animation overlayed upon technical drawings to coordinate with narration• Integrated multimedia elements in technical documentation, enhancing user comprehension and engagement with complex information• Collaborated with subject matter experts to create accurate, relevant, and effective learning content.• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.

• Developed and finalized teacher training courses in Articulate Storyline and Rise.• Enhanced e-learning experience by designing interactive and engaging instructional materials.• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.• Collaborated with Learning Management System (LMS) administrators to publish courses.• Fostered seamless cross-functional teamwork, ensuring timely course updates and maintaining quality standards throughout development cycles.

• Facilitated the transition to virtual training solutions for an organization that provides training and support for teachers, family members, and administrators working dyslexic students.• Created a User Manual, complete with multimedia instructional videos, on the use of Zoom meetings for the delivery of Instructor-led training.• Facilitated Train-the-Trainer sessions, fostering peer learning and scenario-based problem-solving for effective online instruction.• Empowered instructors with tailored guidance and resources, ensuring seamless adaptation to virtual teaching environments. • Trained the Executive Team in the optimization of Zoom features to enhance meeting quality.• Worked with a small team and expert guest speaker to plan and produce a public Zoom webinar for the Family Resource department.

Provided ultrasound examinations to Obstetric and Gynecological patients in a private OB/GYN practice. Worked directly with physicians and nurses in providing comprehensive, informed patient care.

Performed ultrasound examinations on patients, including obstetric, emergency, abdominal, and vascular studies. Interacted with nurses, support staff, ordering doctors, and radiologists to ensure quality patient care.

• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.• Followed company policies and editorial guidelines to craft thorough, well-written content.• Collaborated with Subject Matter Experts (SMEs) to research product requirements and document user tasks. Managed projects from initial draft to final production.• Worked on cross-functional team in creating security software documentation, bridging communication between engineering and marketing departments.• Managed Wi-Fi and Bluetooth documentation for Personal Systems Group, ensuring precise and up-to-date content across all product lines.

Designed and developed web sites for several small companies and non-profit organizations. Collaborated with clients in needs analysis, design proposal, content development, and maintenance of sites. Created help systems and policy/procedure manuals for academic organizations and software companies on a freelance contract basis.

Wrote, designed, and developed the online help system for the Questia media library software using RoboHelp HTML tool. Collaborated with SMEs in the Marketing and Engineering departments to develop functional specifications for the software at initial development and 2.0 update release. Conducted task analysis to identify the breakdown of help system topics.Maintained help system through incremental changes and updates. Technical Lead: Managed regular builds of Help system.

Developed hardware and software documentation for Small/Medium Business Server client and startup software company client. Worked with internal and external team members (subject matter experts, engineers, project managers, editors, and graphic designers) to follow projects from initial startup to final deliverable.

Worked with a small team to develop and update the online policy procedure manual for the customer service center. Consulted with subject-matter experts in multiple departments within the Fund Services group.

Compiled measurement data and visual observation findings from petroleum storage tank inspections into standardized reports of inspection results. Evaluated data for compliance with American Petroleum Institute standards. Connected that information with standard recommendations to include in report.Generated digital rendering in Auto SKETCH of tank drawings done in the field by inspectors. Marked indications of corrosion and other issues.