Catherine Courte, Pmp

Catherine Courte, Pmp Email and Phone Number

Versatile Professional - Team, Project and Change Management @ GT Global Services
markham, ontario, canada
Catherine Courte, Pmp's Location
Sherbrooke, Quebec, Canada, Canada
Catherine Courte, Pmp's Contact Details

Catherine Courte, Pmp work email

Catherine Courte, Pmp personal email

About Catherine Courte, Pmp

Hands on, fluently bilingual Manager with extensive Call Center, Sales, Training, Account, Project and Change Management experience.Passionate about people and delivering the outmost customer experience, I thrive in an environment where I am directly engaged with the front line and operations and able to actively contribute in motivating teams and finding solutions to better the overall business.Specialties: - Team management- Project management- Call center operations- Sales operations- Customer service & sales support- Process development & process Improvements- System enhancements & implementations- Launches of new products & services- Service delivery

Catherine Courte, Pmp's Current Company Details
GT Global Services

Gt Global Services

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Versatile Professional - Team, Project and Change Management
markham, ontario, canada
Website:
gtglobal.ca
Employees:
22
Catherine Courte, Pmp Work Experience Details
  • Gt Global Services
    Project Manager
    Gt Global Services May 2017 - Present
    Remote
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  • Rogers Communications
    Project Manager, Cpmo
    Rogers Communications 2012 - 2017
    Montreal, Canada Area
    Responsible for end-to-end project management of large and medium projects within the Corporate and Government sectors, from initiation through to the transition to steady-state support: Account Migrations, Device Deployments, M2M/IOT solutions, web and IT projects.
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  • Hydro Quebec
    Consultant, Project And Change Management For Hewlett Packard
    Hydro Quebec 2011 - 2012
    Montreal
    Planned and coordinated all Training and Change Management activities on a multiple delivery ITSM / ITIL V3 transformation project. Developed training material, assisted in testing, process development and provided pre and post implementation support. Project recognized as HP's North American project of the year 2011.
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  • Rogers Communications Inc.
    Manager, National Sales Operations
    Rogers Communications Inc. 2007 - 2009
    Represented the Fido corporate stores, managed projects for the launch of new products, services, promotions, procedures and systems, and provided operational support to Area Managers, Store Managers and their respective teams.
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  • Fido Solutions
    Project Manager, National Training
    Fido Solutions 2006 - 2007
    Responsible for assessing the training needs for the call center and sales audiences, directed the training developers on content and preferred method, delivered train the trainer sessions, supported trainers/consultants, worked with external graphic artists and printers.
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  • Rogers Communications Inc & Fido Solutions
    Project Manager, Call Center
    Rogers Communications Inc & Fido Solutions 2000 - 2006
    Managed projects and participated in the implementation of multiple continuous improvement initiatives to optimize call center operations, sales and customer service.
  • Rogers Communications Inc.
    Team Manager
    Rogers Communications Inc. 1996 - 2000
    Coached, motivated and developed a team of 15 direct reports. Improved processes, performance, knowledge management tools as well as internal systems.
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  • Rogers Communications Inc.
    Accessibility Manager
    Rogers Communications Inc. 1995 - 1996
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  • Rogers Communications Inc.
    Credit And Activations Representative
    Rogers Communications Inc. 1993 - 1995
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  • Rogers Communications Inc.
    Customer Service Representative
    Rogers Communications Inc. 1991 - 1993
    View

Catherine Courte, Pmp Skills

Change Management Team Leadership Telecommunications Customer Experience Process Improvement Team Management Project Management Call Centers Management Project Planning Sales Operations Training Call Center Project Delivery Pmp Cross Functional Team Leadership Business Analysis Coaching Business Process Improvement It Service Management Vendor Management

Catherine Courte, Pmp Education Details

  • Project Management Institute
    Project Management Institute
    Pmp

Frequently Asked Questions about Catherine Courte, Pmp

What company does Catherine Courte, Pmp work for?

Catherine Courte, Pmp works for Gt Global Services

What is Catherine Courte, Pmp's role at the current company?

Catherine Courte, Pmp's current role is Versatile Professional - Team, Project and Change Management.

What is Catherine Courte, Pmp's email address?

Catherine Courte, Pmp's email address is ca****@****ail.com

What schools did Catherine Courte, Pmp attend?

Catherine Courte, Pmp attended Project Management Institute.

What are some of Catherine Courte, Pmp's interests?

Catherine Courte, Pmp has interest in Travel, Tennis And A Passion For Animals, Languages.

What skills is Catherine Courte, Pmp known for?

Catherine Courte, Pmp has skills like Change Management, Team Leadership, Telecommunications, Customer Experience, Process Improvement, Team Management, Project Management, Call Centers, Management, Project Planning, Sales Operations, Training.

Who are Catherine Courte, Pmp's colleagues?

Catherine Courte, Pmp's colleagues are Sean Armstrong, Alex Dunphy, Rajesh Kumar, Lisa Van Wyck, Said Abdullah Hekmati, Masood Akbarzada, Michael Oliveira.

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