Catherine Cox 🔹 Office Manager Email & Phone Number

Ottawa, Ontario, Canada

✅ Recruited to provide advanced and diversified administrative support – handled email, phone and in-person communication, scheduling, HR coordination, accounting, inventory management and document production. Provided exceptional secretarial & IT support, strengthened internal controls, and demonstrated excellent work ethics in support of the company’s mission.👉 Facilitated cost efficient office management and business administration – executed administrative duties, resource coordination, budgeting, communications, recruitment, and staff training and supervision.👉 Drafted correspondence, utilizing word processing, spreadsheets, and presentation software to prepare various documents.👉 Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entered this information on order forms. Prepare invoices, shipping documents, and contracts. 📌 Key Impact: managed, planned, scheduled, and coordinated day-to-day operations. Oversaw the company website and social media – assisted with marketing, sales, and business development initiatives. Carried out statistical analysis and designed and implemented new work processes to reduce costs, improve operational efficiency, and drive revenue growth.📌 Played a key role in managing administrative operations, customer service, and financial and human resources 📌 Drove process improvement strategies and ensured client satisfaction, operational efficiency, and compliance with company values.

Ottawa, Ontario, Canada

✅ Handpicked to facilitate the coordination of quality assurance and continuous quality improvement processes and activities for the Ottawa Base Hospital Program – planning, developing, delivering and evaluating education initiatives, and developing both theoretical and clinical competence of Ottawa paramedics. Managed administrative & database management functions👉 Performed training needs analysis and set the direction for development & implementation of training initiatives. 👉 Directed processes to monitor the quality of pre-hospital patient care through the planning, implementation and evaluation of Base Hospital quality improvement projects, and aligned them with the global plan of the Base Hospital. 👉 Recommended processes to promote the integration of CQI principles with evidence-based practice in pre-hospital care. 📌 Key Impact: implemented customized programs to address identified instances of deviation from acceptable standards of pre-hospital patient care. Developed and maintained needs based educational programming through structured annual plan. Identified and documented deficiencies, executed test cases, analyzed test results, and made recommendations developers.

✅ Was responsible for Daily Monitoring of Data Completion as per Ministry of Health and Long-Term Care (MOHLTC) Policy. Collaborated with multi-discipline teams, including developers & business analysts; facilitated end-to-end quality assurance from influencing requirements, design, construction, and implementation to managing UA testing activities👉 Carried out both manual and automation testing and composed test strategy, test steps and test scripts. 👉 Documented the test data such as customized, historical and production data and delivered test results.👉 Logged, maintained and tracked defects and assigned type and severity levels, using the Quality Center.👉 Provided recommendations for solution improvement – coordinated bug fix with developers based on priorities and enhancing the application and prepared the necessary documentation for QA.👉 Developed and delivered training programs for the Champlain Local Integrated Health Network (LIHN) for the Electronic Patient Care Recorded (ePCR) Program. Generated and maintained all ePCR Program User Accounts.👉 Made extensive use of software keystroke analysis along with daily logs to facilitate auditing for fraudulent reporting.👉 Created requirements for manual and automated auditing scripts.📌 Key Impact: reported defects and provided testing progress and results & other relevant information to management. 📌 Assessed performance of staff through QA and training initiatives, recommending appropriate training, development plans and/or remedial activities to ensure all directives, operating policies and procedures were understood and applied.📌 Developed and executed test plans, procedures, use cases and test scripts, and provided in-depth analysis to create and rollout new software 📌 Identified training requirements and embedded these into training plans and competency models. Implemented technology-based learning solutions to reduce time to competency.

✅ Designed and developed curriculum; analyzed and presented latest academic research findings to diverse audiences. Facilitated reparation, instruction and evaluated of Primary and Advanced Care Paramedics for Algonquin College Program👉 Presented complex quantitative and qualitative information in technologically enhanced environment.👉 Mediated and resolved students’ grievances; continuously demonstrated high-level strategic problem-solving skills.👉 Evaluated and reported the impact of newly designed curriculums; reported to senior management, made recommendations.📌 Key Impact: incorporated modified lectures with active learning strategies to get students involved in the class to achieve positive learning results and help students establish a solid foundation in paramedic knowledge and skills.

✅ Brought on board to design, develop and deliver training and coaching curriculum. Coordinated training and related development initiatives in the areas of clinical, medical, equipment, operational and risk management training to ensure alignment with legislated requirements and policy directives. Conducted skills assessments and medical training needs analysis👉 Researched the availability of training programs to identify, assess and recommend their adoption/adaptation, determining the requirement to develop customized training programs to meet both legislated training and certification requirements.👉 Developed and delivered tailored training programs for staff needing to address specific skills and training gaps.📌 Key Impact: managed the design, delivery and evaluation of Paramedic Service training, professional development, and education strategies. Provided the training for the Paramedic during their return to work/clinical practice program.

Ottawa Ontario

Nova Scotia

Portland Ontario

Exceed use and train young horses both for the race track and for a second career of the track as hunter/jumpers