Catherine Daigle Email & Phone Number

Montreal, Canada Area

• Complete the objectives set and helped the team leader in necessary functions.
• Provide guidance to staff and act as the main source of information.
• Assist staff with the techniques of processing calls and questions about products and processes.
• Monitoring and evaluation of calls and emails.
• Responsible for data integrity: analysis of trends and recommends guidance and / or training plans to agents when necessary.
• Seek and provide solutions to meet and facilitate case… Show more

Montreal, Canada Area

• Analyze consumer trends and recommend coaching or training plans when appropriate, necessary, or required.
• Responsible for social media (Facebook, Youtube, Twitter). Monitor, manage, and respond to any postings / blogs necessary. Contacted consumers and relayed quality assurance results.

Montreal, Canada Area

• Ensure the highest level of service to the customer through the development of our service representatives and customer performance management to exceed customer expectations.
• Responsible for employee performance using approved quality processes, manage productivity, including training, award recognition, and clearly communicate policies and expectations on an individual basis and as a team.

Montreal, Canada Area

• Assist the team leader to do everyday tasks such as calculating wages, calibration calls and ensure that team goals were achieved, (participation and production).
• Training of staff in call handling techniques, questions on products / procedures, and escalated consumer issues.
• Act as team leader when necessary.

Montreal, Canada Area

• Answer calls, emails, and letters from consumers about products.
• Proof reading mail and emails.
• Printing of letters
• Maintain statistics
• Print letters to consumers; maintain inventory and made sure we had enough coupons and stationary.
• Ordered coupons and office supplies.

Montreal, Canada Area

• Answer calls, emails, and letters from consumers about productsAssist the team leader when necessary

Sociology

Philosophy And Sociology

Dec, Social Sciences

High School Diploma