Catherine Devaney Email & Phone Number

Bedford, Ma

Reviewed and negotiated contract terms and conditions with customers for a medical device, reagents and service company in accordance with their Sales, Marketing, Service and Legal Department guidelines. Contracts included both healthcare clients and government users of company's medical analyzers. Worked with company attorneys and finance managers on issues requiring their input. Recorded summary of any approvals obtained in SAP-based system. Forwarded completed documents for managerial signature. Created and maintained spreadsheet of company's guidelines regarding contract terms and log of contracts status. Created guidelines for and educated Customer Service personnel in the implementation of contract terms. Utilized SAP, Microsoft Word, Excel and Powerpoint.

Supervised contract administration personnel. Trained, answered questions, checked their work including hard copy contract review and SAP platform contract review, recording and maintenance system. Handled customer complaints when escalated to management level. Worked with Finance personnel. Prepared reports for management when requested.